2012
Bachelor of Science in Hotel and Restaurant Management
Far Eastern University
Get to Know Me
Hi! It's Ellie, a dedicated Virtual Assistant and Customer Service Executive.
Highly organized and detailed oriented with 6 years of experience providing customer support. Seeking remote job opportunities to leverage exceptional multitasking skills and commitment to client satisfaction.
My Skills and Competencies
Canva
Calendar Management
Email Management
Customer Service
Data Entry
Certificates
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My Experience and Education
2022
-
2025
Cognizant ( US Personal Lines Insurance )
(Underwriting Assistant / Support)
• Assisting agents in quoting customer's home, auto, umbrella, or specialty line policy ( quote errors an underwriting eligibilities )
• Checking coverages that suit and are applicable to the named insured.
• Fix billing errors
• Follow-up agent’s change requests on policies.
• Initial review of documents for approval
• Setting diaries through CRM for renewal and cancellation of policies.
2023
-
2025
Yum's Dining
(Executive Assistant)
• Handling calendar and schedule for restaurant owner
• Handling booking, reservation and catering inquiries
• Scheduling appointment and meeting through google calendar for possible clients.
• Booking travel and hotel reservation
• Managing social media inquiries through facebook and Instagram.
2021
-
2024
SCG
(Lead Generator / Appointment Setting)
Finding CEO, VP or HR Manager of different schools (college) in Finland thru Linkedin,
Facebook and Instagram
Input all their info on Hubspot
Calling listed individual and setting up an appointment thru google calendar
Sending appointment confirmation via email
2019
-
2022
Cardinal Health International
(Order Process Executive / Data Entry / Inbound and Email Support)
•Process order entry of health care items, from standard to emergency orders.
•Provide customers with information about products and services
•Follow-up with vendors regarding orders and arranging pickup and deliveries of medical items
• Process shipping discrepancies, and process credit, and debit if needed.
My Services
Customer Service Executive
Managing customer interactions, resolving issues, customer satisfaction between the company and its clients.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Supports high-level executives by managing their schedules handling administrative tasks.
Appointment Setter
The "gatekeepers" of sales, focusing on identifying and qualifying leads, and then arranging appointments.
Social Media Ads Logo / Promotion Ads
Creating eye catching logo's or ads using different platform like Canva
Testimonials
Jomar Enecio
Alellie displays a lot of potential in terms of ideas in content marketing, she is one of the best trainees I had, very eager to learn and a teamplayer.