2016
Bachelor of Arts in Communication - Cum Laude
Far Eastern University Manila
My Skills and Competencies
Admin Assistant
Lead Generation
Graphic Designer
Data Entry
Virtual Assistant
Certificates
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My Experience and Education
2017
-
2021
Philippine Bank of Communications
(Branch Service Specialist)
*Acted as bank frontliner and handled client concerns.
*Processed sensitive data for account creation.
*Analyzed client’s profile for cross-selling with better financial instruments.
*Answered inbound calls for bank inquiries and customer concerns or complaints.
*Performed outbound calls for clients with time deposit accounts to confirm rollover dispo with current rate and term.
2021
-
2023
Philippine Bank of Communications
(Branch Service Officer)
*Responsible for the delivery and overall quality of the bank’s branch operations.
*Ensured efficient, delightful and customer-centric services, and contribute to the Bank’s revenue generating initiatives.
*Assure confidentiality and proper handling of bank records including customers data.
*Handled and responded to emails from other units for coordination on day to day operations.
*Prepared monthly report submissions.
*Trained new hires on the proper execution of roles in tellering and new accounts processing.
My Services
Mortgage Loan Processing
Performs review and processing of loan applications in accordance to the standard.
Lead Generation
Focused on finding and qualifying leads to help improve your sales operations.
Data Entry / Web Researcher
Proficient in managing all kinds of data with good typing speed, accuracy, attention to detail & knack for organizat
Admin Assistance
Handling roles like data entry, email management & scheduling meetings—so you can focus on more important tasks.