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Bachelor of Science in Business Administration
MAJOR IN FINANCIAL MANAGEMENT
Opol Community College
Get to Know Me
Hello there!
I'm Lyn, your future virtual assistant. I am 26 years old, originally from the Philippines.
I have been working in the BPO industry since 2018, focusing mainly on Customer Service. In the early stage of my tenure in my previous job as a Dispute Associate, I was tasked to help out on some supervisor callbacks and public folder email where merchants send their inquiries and questions related to dispute resolution. We managed and responds to email promptly and professionally. I was multitasking by taking phone calls at the same time, proving my ability to do multiple tasks simultaneously. I was hesitant as first but because I made sure to ask for assistance when in doubt, coordinating with my superior and other teammates, my confidence improved. When I was asked to help out in cross training new hires, I came in prepared with materials using Microsoft application complete with sample cases that can be used during the hands-on session. I also give very useful and honest feedback whenever I'm asked to do side barges with new hires that helps identify the behavior or skills that the agent needs to focus on.
I am looking forward to working in a company whose vision is positive and with a life-changing mission. I am beyond excited to apply my knowledge and skills to new challenges and to make a positive impact on the organization I'll be part of.
I'm excited for us so let's get into business!
My Skills and Competencies
Computer literacy
Data analysis
Administrative Support
Calendar Management
Data Entry
Email Management
Customer Service
Social Media Management
Certificates
My Experience and Education
2018
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2020
Teleperformance
(Customer Service Representative)
• Handling an average of 60 calls every day. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
2022
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2024
Global Payments Inc.
(Dispute CS Associate)
• Responsible for research and resolution of customer chargebacks. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants and others as appropriate
• Applies bank and card industry regulations and practices in resolving disputes, implementing measures to prevent future disputes
2024
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2024
Pro VA Philippines
(Data Entry - Trainee)
Through a VA training program, I've developed strong data entry skills and have been fortunate to have a mentor guide my progress. I'm excited to apply my knowledge to a data entry project and would love to share some sample work to demonstrate my abilities.
My Services
Administrative Assistant
Handle admin duties while maintaining 100% data accuracy rate.
Data Analysis
Passionate about understanding and interpreting complex data for improved business efficiency.
Customer Service
I have the ability to connect with customers, utilizing their valuable feedback to elevate our products and services.
Email Management
Streamlining my client's inboxes effortlessly. From sorting to responding, I got your digital communication covered.
Calendar Management
My client's time is my priority. Let's keep the calendar in sync to unlock efficiency and make every moment counts.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.