2019
Bachelor of Secondary Education major in Biology
Surigao del Norte State University
More Info About Me
I am a passionate, hardworking, and dedicated person who can work under pressure. I can handle multiple tasks competently and confidently. I am a great customer service representative who has been in the business for 5 years handling calls, emails, and chats. I am flexible with my working hours and very keen on details.
My Skills and Competencies
Administrative
Customer Service
Data Entry
Dispatcher
Cold Calling
Certificates
My Experience and Education
2024
-
2024
Service Champs Heating & Air
(CSR/Dispatcher Virtual Assistant)
Provide exceptional customer service via phone, email, and chat.
Assist customers with inquiries, issues, and service requests in a timely and professional manner.
Coordinate service appointments and dispatch technicians to customer locations.
Communicate with technicians to ensure timely arrival and completion of service calls.
Maintain accurate records of customer interactions, service requests, and dispatch activities.
Monitor service schedules and make adjustments as needed to accommodate urgent requests.
Update customers on the status of their service appointments and any delays or changes.
Collaborate with other team members to optimize efficiency and customer satisfaction.
Handle administrative tasks such as data entry, filing, and documentation related to customer service and dispatching activities.
2024
-
2024
Pass the keys UK
(Guest Associate)
Handles guest concerns via email, chat, and calls.
2024
-
2024
NoXcuses Company
(Administrative Support)
Provide administrative support to ensure efficient operation of the office.
Answer and direct phone calls in a polite and professional manner.
Manage incoming and outgoing mail, emails, and faxes.
Perform data entry and update records as needed.
Assist with other administrative tasks as assigned.
2023
-
2024
Avasflowers.com
(Customer Service Representative)
Answers florist concerns via call and message.
2019
-
2023
American Home Shiel
(Customer Service Representative and Data Entry)
Answers customer's concerns about home improvement via inbound calls.
2023
-
2023
Fullbeauty Brands
(Customer Service and Sales Representative)
Process customers' orders, and handle customer inquiries, concerns, cancelations, and refunds.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Customer Service
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Lynda Jane Lico
"We appreciate Lynda's time given to the project and we continue to wish you well in all your future endeavors".