Bachelor of Secondary Education major in Biology
Surigao del Norte State University
I am a passionate, hardworking, and dedicated person who can work under pressure. I can handle multiple tasks competently and confidently. I am a great customer service representative who has been in the business for 5 years handling calls, emails, and chats. I am flexible with my working hours and very keen on details.
Surigao del Norte State University
Provide exceptional customer service via phone, email, and chat.
Assist customers with inquiries, issues, and service requests in a timely and professional manner.
Coordinate service appointments and dispatch technicians to customer locations.
Communicate with technicians to ensure timely arrival and completion of service calls.
Maintain accurate records of customer interactions, service requests, and dispatch activities.
Monitor service schedules and make adjustments as needed to accommodate urgent requests.
Update customers on the status of their service appointments and any delays or changes.
Collaborate with other team members to optimize efficiency and customer satisfaction.
Handle administrative tasks such as data entry, filing, and documentation related to customer service and dispatching activities.
Handles guest concerns via email, chat, and calls.
Provide administrative support to ensure efficient operation of the office.
Answer and direct phone calls in a polite and professional manner.
Manage incoming and outgoing mail, emails, and faxes.
Perform data entry and update records as needed.
Assist with other administrative tasks as assigned.
Answers florist concerns via call and message.
Answers customer's concerns about home improvement via inbound calls.
Process customers' orders, and handle customer inquiries, concerns, cancelations, and refunds.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
"We appreciate Lynda's time given to the project and we continue to wish you well in all your future endeavors".