2019
Bachelor of Secondary Education major in Biology
Surigao del Norte State University
More Info About Me
I am a passionate, hardworking, and dedicated person who can work under pressure. I can handle multiple tasks competently and confidently. I am a great customer service representative who has been in the business for 5 years handling calls, emails, and chats. I am flexible with my working hours and very keen on details.
My Skills and Competencies
Executive Assistance
Administrative
Customer Service
Data Entry
Dispatcher
Dispatcher
Cold Calling
Certificates
My Experience and Education
2024
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2024
Emergency Plumbing Heating & Air (Delaware, OH)
(Customer Experience Professional)
I handle outbound calls to clients and customers, scheduling services for Plumbing and HVAC needs. I follow up with leads, offer VIP plans to non-members, and perform various administrative tasks. Additionally, I manage the dispatch board and coordinate closely with technicians to ensure efficient service delivery.
2024
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2024
Service Champs Heating & Air (TX)
(CSR/Dispatcher Virtual Assistant)
I handle inbound calls, assisting customers in placing work orders for their HVAC concerns. I make outbound calls to set service appointments and coordinate directly with technicians to dispatch jobs, ensuring timely updates on the dispatch board. Additionally, I perform lead generation using platforms like Networx and Angie Leads.
2024
-
2024
Pass the keys UK
(Guest Associate)
I managed customer concerns through email, Airbnb chat support, and phone calls, addressing both billing and general service inquiries. I also liaised with hosts to resolve customer issues efficiently.
2024
-
2024
NoXcuses Company (Perth, Australia)
(Administrative Support)
Provide administrative support to ensure efficient operation of the office.
Answer and direct phone calls in a polite and professional manner.
Manage incoming and outgoing mail, emails, and faxes.
Perform data entry and update records as needed.
Assist with other administrative tasks as assigned.
2023
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2023
Fullbeauty Brands
(Customer Service and Sales Representative)
Process customers' orders, and handle customer inquiries, concerns, cancelations, and refunds.
2023
-
2024
Avasflowers.com
(Customer Service Representative)
I was part of the messaging team, handling calls, emails, and chats from local florists. I resolved ticket issues promptly and coordinated with florists to address concerns regarding deliveries and floral arrangements.
2019
-
2023
American Home Shiel
(Customer Service Representative and Data Entry)
I handle inbound calls, assisting customers with placing service requests for plumbing, HVAC, re-key, and appliance concerns. I also manage escalation calls, dispatch service requests to vendors, and resolve customer issues promptly and effectively.
My Services
Administrative Support
Prepare documents, support projects, resolve inquiries, process payments, manage databases, schedule events and, reports
Data Entry Specialist
Inputting, verifying, and editing data; maintaining databases; compiling, sorting, and cleaning information, and more.
Customer Service Specialist
Provide customer support through calls, chats, and emails, resolve issues, manage billing inquiries, and, etc.
Executive Assistance
I’m an EA who loves simplifying lives by managing tasks, organizing schedules, and ensuring seamless operations daily.
Testimonials
Lynda Jane Lico
"We appreciate Lynda's time given to the project and we continue to wish you well in all your future endeavors".