2019
Bachelor of Secondary Education major in Biology
Surigao del Norte State University
Customer Experience and Virtual Support Specialist
I’m a dedicated and highly skilled Customer Service and Administrative Professional with 7 years of experience supporting clients across industries including finance, e-commerce, home services, hospitality, and tech. I specialize in delivering fast, reliable, and empathetic support through live chat, calls, emails, and help desk platforms. My experience spans from handling complex customer interactions and resolving disputes to conducting live Zoom support sessions, dispatching field technicians, and ensuring smooth backend operations.
I’ve worked with both AI-driven quality assurance and live customer communications, giving me a unique perspective on service excellence, customer retention, and performance optimization. My strengths include multi-channel support, CRM tools, calendar management, dispatch coordination, and data entry. I thrive in fast-paced, remote environments and am known for my reliability, attention to detail, and ability to turn challenges into solutions.
My Skills and Competencies
Executive Assistance
Administrative
Customer Service
Data Entry
Dispatcher
Dispatcher
Cold Calling
Certificates
My Experience and Education
2025
-
NA
Val Research Group (Financial Publications)
(Customer Support/Administrative)
I provide fast, reliable customer support across live chat, SMS, VoIP, and help desk tickets. I specialize in live one-on-one Zoom or Google Meet sessions to assist with software setup and troubleshooting. With a strong focus on customer retention, I handle issues calmly, resolve disputes, and turn negative experiences into positive ones. I also track recurring problems, report insights, and help improve the overall customer experience.
2025
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2025
NETIC AI
(Quality Assurance Specialist)
I evaluated AI-generated customer service calls across various home service industries, ensuring quality, accuracy, and a positive customer experience. I provided feedback on tone, compliance, and resolution effectiveness, helping improve AI performance and overall service standards.
2024
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2024
Emergency Plumbing Heating & Air (Delaware, OH)
(Customer Experience Professional)
I handle outbound calls to clients and customers, scheduling services for Plumbing and HVAC needs. I follow up with leads, offer VIP plans to non-members, and perform various administrative tasks. Additionally, I manage the dispatch board and coordinate closely with technicians to ensure efficient service delivery.
2024
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2024
Service Champs Heating & Air (TX)
(CSR/Dispatcher Virtual Assistant)
I handle inbound calls, assisting customers in placing work orders for their HVAC concerns. I make outbound calls to set service appointments and coordinate directly with technicians to dispatch jobs, ensuring timely updates on the dispatch board. Additionally, I perform lead generation using platforms like Networx and Angie Leads.
2024
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2024
Pass the keys UK
(Guest Associate)
I managed customer concerns through email, Airbnb chat support, and phone calls, addressing both billing and general service inquiries. I also liaised with hosts to resolve customer issues efficiently.
2024
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2024
NoXcuses Company (Perth, Australia)
(Administrative Support)
Provide administrative support to ensure efficient operation of the office.
Answer and direct phone calls in a polite and professional manner.
Manage incoming and outgoing mail, emails, and faxes.
Perform data entry and update records as needed.
Assist with other administrative tasks as assigned.
2023
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2023
Fullbeauty Brands
(Customer Service and Sales Representative)
Process customers' orders, and handle customer inquiries, concerns, cancelations, and refunds.
2023
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2024
Avasflowers.com
(Customer Service Representative)
I was part of the messaging team, handling calls, emails, and chats from local florists. I resolved ticket issues promptly and coordinated with florists to address concerns regarding deliveries and floral arrangements.
2019
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2023
American Home Shiel
(Customer Service Representative and Data Entry)
I handle inbound calls, assisting customers with placing service requests for plumbing, HVAC, re-key, and appliance concerns. I also manage escalation calls, dispatch service requests to vendors, and resolve customer issues promptly and effectively.
My Services
Dispatch
I've been supporting home service businesses for nearly 3 years, during which I've developed strong dispatching skills i
Administrative Support
Prepare documents, support projects, resolve inquiries, process payments, manage databases, schedule events and, reports
Data Entry Specialist
Inputting, verifying, and editing data; maintaining databases; compiling, sorting, and cleaning information, and more.
Customer Service Specialist
Provide customer support through calls, chats, and emails, resolve issues, manage billing inquiries, and, etc.
Executive Assistance
I’m an EA who loves simplifying lives by managing tasks, organizing schedules, and ensuring seamless operations daily.
Testimonials
Lynda Jane Lico
"We appreciate Lynda's time given to the project and we continue to wish you well in all your future endeavors".