I graduated last 2022 with a Bachelor's degree in Office Administration. I started my career as a chat support Customer Service Representative for an International base company. I have always seen myself as a problem-solver and despite not having any direct experience in this field, I attended courses and training to supply myself with knowledge and experience, and have eventually become a valuable asset in our company. I was able to prove myself effective in achieving business goals while also achieving my personal goals. Furthermore, I have learned how to handle customers and build rapport with them, and have established strategies and executed them accordingly. Currently, I am in pursuit of a greater opportunity in this industry where I can expand my knowledge, expertise, and experience earned during my stint as a Customer Service Representative. My other skills include data analysis and campaign creation to help clients hit their business goals. In the future, I hope to eventually move up the ladder and bring value to my future team where I can help the company create strategies and drive success.
Major in Stenography and graduated from Bohol Island State University-Main Campus
Ifern products distributor and speaker.
- Promoting Infern products
- Building a network of resellers
- Providing after-sales support
Customer Service Representative
- Providing account information
- Assisting with payments
- Resolving issues and disputes
- Providing technical support
- Ensuring customer satisfaction
As an ESL (English as a Second Language) teacher or tutor for Japanese students, several responsibilities are listed
- Language Instruction
- Lesson Planning
- Assessments and Progress Monitoring
- Communication and Collaboration
- Motivation and Encouragement
I assist customers in booking flight itineraries and answering their travel-related inquiries, ensuring a smooth and hassle-free travel experience.
I primarily help customers manage their monthly food delivery subscriptions. This includes tracking packages with various international carriers, assisting with refunds, and handling other related issues to ensure timely and satisfactory service
Processing orders, handling billing inquiries, troubleshooting technical issues, and providing feedback to management.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.