Housekeeping Supervisor with 10 years experience on Hotel Industry
Certified Department Trainer that drives brand compliance and awareness through conducting classroom and hands on training
Nominated on "24th Mabuhay Awards 2019" Supervisory Category
Recognized and awarded as the 2018 Employee of the Year
Lovely Masangkay Roberto
General Virtual Assistant-
Phone
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09165615089
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Email
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masangkaylovely297@gmail.com
SUMMARY
EDUCATION
2004-2005
Bachelor of Science in Accountancy
undergrad
CORE SKILLS
Excellent Customer Service
Leadership Abilities
Multitasking
Excellent Conflict Resolution
Work Experience
2016-2021
Housekeeping Supervisor
Pico Sands HotelTrained and mentored all new personel to maximize quality of service and performance
Assigned staff to specific shift and room blocks based on abilities and daily requirements
Created and implement training program to enhance employee performance.
Assist Executive Housekeeper on doing monthly Profit and Loss Report
Check billing from supplier and outside contractor, request payment from Finance Department
Do quarterly reconcillation on linen with the laundry provider.
2014-2016
Rooms Controller
Pico Sands HotelReview,request and ensure that supplies and amenities are all adequate in daily operation based on occupancy.
Coordinate all rooms concern to the respective department.
Ensure that all guest request, traces and special set-up are attended to.
Conduct mothly inventory of lost and found items and dispose all unclaimed based on Hotel's policy
Coordinate all lost and found items left in the room and send it to guest address.
TRAINING ATTENDED
July 22-23
Online Quickbooks Training
PROVAJune 27-29 2023
Virtual Bookkeeping Training
May 2023
General Virtual Asisstant Training
PROVACHARACTER REFERENCES
Dhamielyn A. Sarno, MIT
Project Managerdhamsarno@gmail.com
09158325769
Gitrudes Tarin
Executive Housekeepergertietarin27@gmail.com