People Skills: motivate employee by addressing their immediate concerns and paving the appropriate path for their career development.

Decision-making skills: make informed and quick decisions that may affect the overall business of the organization and
the client.

Copywriting and Editing: Craft compelling and concise copy for social media posts, ads, and captions, maintaining brand tone and voice, while ensuring accuracy, grammar, and
consistency.

Time Management: Prioritize tasks effectively, manage multiple social media accounts and campaigns simultaneously.

Reports: Develop reports for client needs by using Microsoft Office based programs.

Visual Design Skills: Basic knowledge of graphic design tools and principles to create visually appealing social media assets, including resizing images, creating banners, and designing
shareable graphics.

Secondary School Teacher

- Plan ahead of time lesson plans and teaching materials such as handouts, presentations, and assignments based on the curriculum and the students' needs.

- Regularly assess students' progress and performance through a variety of assessment instruments such as examinations, assignments, and projects.

- Communicate with parents and stakeholders, informing them of their child's growth and performance and responding to their questions and concerns.

Supervisor/ Tier 3 Expert

-Conduct extensive investigations and research to determine the fundamental causes of refund and balance difficulties, coordinating as appropriate with relevant teams and departments.

-Serve as the primary point of contact for both internal and externally escalated refund and balance inquiries.

Supervisor/ Social Media Manager

- Ensure that attendance policies and company processes are followed. Furthermore, I keep management and the team informed of challenges and obstacles.

- Oversee the day-to-day operations of the call center, including shift scheduling, call queue management, and ensuring that all equipment and technology is in good working order.

- Assist in the development of goals for individuals and teams, onboarding new employees, answering staff inquiries and providing instruction and feedback, predicting escalation, and
taking over calls as needed.

-Serves as a Social Media Manager for a US Telco account that provides government free phones and services to the customers. Monitors customer comments, tags, and mentions
and engages directly through private and public postings on various social media platforms such as Facebook, Instagram, and Twitter to provide support. This includes, as needed,
concealing and deleting unfavorable posts.

- Analyze data and provide reports on the volume and types of posts received in order to discover trends in customer interactions and to assist in the planning of digital campaigns
that foster brand loyalty

Social Media Manager, Love and Joy- Pro VA Apprentice

Community Management: Monitors and responds to comments, messages, and mentions on social media platforms. Engage with the audience, build relationships, and address any
inquiries or concerns.

Content Creation: Creates engaging and compelling content for various social media platforms such as Facebook. This includes writing posts, designing graphics, and creating
videos or other multimedia content.

Enhance Customer Experience: Provides an exceptional and personalized customer experience through high-quality products, efficient order processing, responsive customer
support, and easy-to-navigate online platforms.