2016
Hotel Restaurant Services
Asian Institute of E-commerce
More Info About Me
Hi! I'm Bea (Louvenea N. Sarate) – a vibrant, sweet, and friendly person with a strong background in hospitality, including front desk experience in hotels and housekeeping aboard cruise ships. I’m passionate about creating warm, welcoming experiences for guests and always strive to make others feel comfortable, valued, and happy.
With several years in customer-facing roles, I’ve developed a love for connecting with people from all over the world. I take pride in my ability to bring joy to others, whether through a kind word, a genuine smile, or simply by being a positive presence in their day. My experience working internationally has shaped me into an adaptable, respectful, and culturally aware individual.
Outside of work, I enjoy singing, traveling, and meeting new people. I thrive in dynamic environments, love taking on new challenges, and believe in spreading happiness wherever I go.
My Skills and Competencies
Customer Service Excellence
Tech-Savvy
Positive Attitude & People Skills
Communication Skills
Attention to Detail
Time Management & Multitasking
Adaptability & Quick Learning
Positive Attitude & People Skills
Certificates
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My Experience and Education
2019
-
2023
Princess Cruises Lines
(Housekeeping Attendant)
as a Housekeeping Attendant aboard an international cruise ship, I was responsible for maintaining the cleanliness, order, and comfort of guest cabins, public areas, and crew accommodations. My duties included:
Cleaning and sanitizing guest rooms, bathrooms, and public spaces to high standards.
Changing bed linens, replenishing amenities, and ensuring rooms were perfectly presented.
Providing excellent customer service by responding promptly to guest requests and inquiries.
Reporting any maintenance issues or damages to supervisors.
Following strict health, safety, and hygiene protocols.
Managing laundry duties such as collecting, washing, and delivering linens and personal items.
Assisting with embarkation and disembarkation day procedures, ensuring guest satisfaction.
Upholding the cruise line’s service standards with a positive, friendly attitude
2017
-
2018
Hotel Le Duc
(Front Desk Clerk)
As a Front Desk Clerk, I was the first point of contact for guests, delivering warm and professional service. My responsibilities included:
Greeting guests, checking them in and out efficiently and courteously.
Managing reservations, room assignments, and guest accounts using hotel software.
Answering phone calls, responding to inquiries, and handling guest requests.
Providing information about hotel services, local attractions, and directions.
Handling payments, billing, and maintaining accurate financial records.
Resolving guest complaints or concerns promptly to ensure satisfaction.
Coordinating with housekeeping and maintenance teams to meet guest needs.
Maintaining a welcoming and organized front desk environment at all times.
My Services
cold caller
set appointments, and grow your sales pipeline by phone