- dezquidangen@gmail.com
- Pasay City, Philippines
Lourdes Dela Cruz Quidangen
SMM, Amazon VA, GVA
Contact Information
Work Experience
Dec 2022 - Present
Social Media Manager
• Managing Dela Cruz Special Putobumbong and Bibingka by Ava's Kitchennette facebook page with 1.7K likes and 1.8k followers
• Run paid ads reply with clients inquiry and orders.
Oct 2017 - Nov 2022
Frontdesk Team Leader, Aqua-tots swimming school
• Offer swimming packages to corporate and clients
• Bookkeeping, inventory and sales report
• Scheduling of classes with clients, scheduling meetings with the owner
• Marketing strategies, Email and Social media Management
May 2013 - June 2015
Senior Analyst, ADP of the Philippines
• Assisting employees with filing their healthcare benefits claims.
• Enrolling eligible employees to health and welfare benefits if they experience qualifying life events or during annual enrollments.
• Answer payroll and benefits concern of employees ( U.S payroll and benefits).
• Creating a case/ticket if there are missing paychecks or discrepancy with employees paycheck.
• Explaining payroll cut-off dates (payroll calendar / payroll cycle) and how to compute their base rate or hourly rate based on their pay frequency.
Aug 2011 - April 2013
Customer Care Sr. Associate, ACS of the Philippines
• Answers payroll and benefits concerns of employees (U.S payroll and benefits)
• Creating a case if there are missing paychecks or discrepancy with employees’ paycheck.
• Explaining payroll cut-off dates (payroll calendar) and how to compute their base rate or hourly rate based on their pay frequency.
• Process documents (Back office) in adding eligible dependents into employees’ health and welfare benefits.
• Enrolling eligible employees to Health and welfare benefits if they experience qualifying life events or during annual enrollment