June 2015-July 2020

Bachelor Degree in Education, JH Cerilles State College

September 2024- October 2024

Training, The VA BAR Academy

November 2024-November 2024

Training, PROVA

Sales funnel strategies
Lead generation and prospecting
Customer relationship management (CRM)
Key performance indicator (KPI) tracking and analysis
Content creation and curation
Community engagement and building
Social media strategy and growth
Analytics and performance reporting
Shopify store setup and management
Facebook and Instagram shop creation and optimization
Product listing and inventory management
Customer support and engagement
Email management and marketing
Task prioritization and organization
Data entry and database management
Project management and coordination
Graphic design (for social media and ads)
SEO optimization for websites and content
Video editing and production
Website creation and optimization
Detail-oriented and highly organized
Strong communication and interpersonal skills
Results-driven and proactive problem-solving
Adaptable and tech-savvy
Project Management: Trello, Asana, ClickUp
Social Media and Content Creation: Canva, Meta Business Suite, Hootsuite or Buffer, CapCut (video editing)
E-commerce Platforms: Shopify, Amazon, Etsy, Facebook and Instagram shops
CRM and Sales Tools: HubSpot, Salesforce, Zoho CRM
Email Marketing: Mailchimp, ActiveCampaign, Klaviyo
Analytics and Reporting: Google Analytics, Meta Insights, Shopify Analytics

I am a results-driven Virtual Assistant with nearly two years of experience in Social Media Marketing and e-commerce, complemented by a strong background in Sales.

I successfully exceeded KPIs by achieving 2.3M in sales within two months and generated nearly 800 leads in less than a month for clients. Skilled in lead generation, shop development, and strategic content creation, I excel at streamlining operations and driving measurable business growth with a detail-oriented, tech-savvy, and customer-focused approach.

August 2022-February 2023

BRAND SALES AMBASSOR, SAMSUNG MOBILE COMPANY

Role Description:
*Represent the Samsung brand by promoting Samsung Mobile products positively and engagingly.
*Conduct product demonstrations to showcase Samsung’s latest mobile devices and features.
*Educate customers on product specifications, benefits, and new technologies.
*Increase brand awareness and drive product interest through in-store interactions.
*Support sales teams by engaging with at least 500 customers weekly and addressing their questions.
*Gather and report customer feedback monthly to help refine marketing and product strategies.
*Achieve a target of 15% lift in Samsung mobile sales per store through informed recommendations.

March 2023-April 2024

SOCIAL MEDIA MARKETER & SALES ASSOCIATE, HOMECREDIT CONSUMER FINANCE PHILIPPINES INC.

Role Description:
*Educate and Promote Financial Products: Promoted HomeCredit’s loans and credit services using 0% interest graphics, reels, and live sessions. Boosted product awareness, converting 30% of inquiries into sales. Generated over PHP 2.3M in revenue during November and December 2023.
*Build and Maintain Customer Relationships: Fostered strong customer connections through personalized support. Leveraged live sessions to address needs, achieving 90% satisfaction. Increased repeat customers by 15%, enhancing brand loyalty.
*Facilitate Loan and Credit Applications: Streamlined the application process, ensuring accuracy and compliance. Integrated visuals like 0% interest graphics to clarify offers. Processed 50+ monthly applications with 98% accuracy, reducing errors by 25%.
*Exceed Monthly Sales Targets: Consistently surpassed monthly targets, achieving 110% of goals. Utilized a structured sales funnel to maximize conversions. Increased branch revenue by 10% with engaging marketing strategies.
*Identify and Leverage Upselling Opportunities: Recognized customer needs to upsell and cross-sell effectively. Enhanced average transaction value by 15% through tailored offers. Used live sessions and reels to present additional product options.

October 2024-November 2024

E-COMMERCE VA, ART BY REBECCA GRANT COMPANY, U.K BASED

Role Description:
*Managed Online Store Operations: Oversaw product listings, inventory management, and checkout optimization to ensure seamless user experience. Enhanced efficiency in store management, contributing to smoother operations and higher customer satisfaction. Increased checkout completion rates by 25% through streamlined processes.
*Coordinated Product Launches: Planned and executed product launches using SEO-driven content across e-commerce and social media platforms. Improved product visibility and ensured cohesive campaigns across channels. Drove a 15% boost in sales during key product launch periods.
*Created and Shared Social Media Content: Developed engaging content and interacted with followers to strengthen online presence. Built brand loyalty and fostered an active online community. Increased social media engagement by 20% and follower growth by 30%.
*Developed Email Marketing Campaigns: Crafted monthly newsletters and promotional emails to enhance customer retention and drive sales. Boosted engagement and nurtured customer relationships through targeted messaging. Achieved a 35% open rate and a 20% increase in email-driven purchases.
*Analyzed Performance Metrics: Monitored key metrics and provided actionable insights for improved marketing strategies. Informed data-driven decisions to optimize campaigns and sales performance. Contributed to a 15% increase in online sales through continuous performance refinement.

November 2024-November 2024

LEAD GEN SPECIALIST PROJECT BASED, SOCIAL EXPERLITE AGENCY

Role Description:
*Lead Generation for Social Experlite Agency: Responsible for gathering leads’ emails and Instagram profile links from provided accounts. Efficiently sourced and verified 800 leads in under a week. Contributed to a significant increase in targeted outreach efforts for the agency.
*Data Collection and Verification: Extracted contact information and Instagram links for lead nurturing. Ensured accuracy and quality by verifying details for 800 leads. Enhanced the agency’s ability to engage high-potential leads promptly.
*Lead Outreach for Engagement: Focused on gathering valuable data for lead generation through Instagram profiles. Developed an organized system to collect 800 email and Instagram details in a short timeframe. Streamlined the outreach process, facilitating faster and more effective lead follow-up.
*Efficient Lead Generation Process: Tasked with sourcing email addresses and Instagram profile links for project-based lead gen. Successfully delivered 800 verified leads in under a week, ensuring timely delivery. Helped improve client conversion rates by providing high-quality, targeted leads.
*Targeted Lead Sourcing and Data Management: Responsible for gathering lead contact information from Instagram and email sources. Generated 800 leads in less than a week, exceeding expectations for the project. Enabled the agency to expand its reach and execute targeted marketing campaigns effectively.

October 2024-November 2024

INTERN SOCIAL MEDIA MANAGER (PARTTIME), SUGA WIL ENTERTAINMENT COMPANY

Role Description:
*Developed and Implemented Social Media Strategies: Created comprehensive social media strategies to enhance brand visibility on Facebook and Instagram. Focused on sports trends and athlete interests to boost engagement. Increased brand visibility by 35% in six months through targeted campaigns.
*Curated and Scheduled Content: Aligned content with trending sports topics and athlete interests to attract the target audience. Scheduled and posted engaging highlights, episode teasers, and interactive stories. Increased audience engagement rate by 60% through optimized content strategies.
*Engaged with the Community: Responded to comments, managed DMs, and fostered discussions to build rapport with followers. Created a welcoming environment to strengthen the connection with the podcast’s audience. Boosted community interaction, contributing to a 25% growth in podcast viewership.
*Coordinated Live Coverage of Events: Managed live social media coverage for weekly podcast episodes and special events. Enhanced real-time engagement by providing live updates and behind-the-scenes content. Increased real-time audience interaction, driving a 25% increase in podcast referrals.
*Built a Loyal Community and Increased Engagement: Implemented a 'Know, Like, Trust' approach to strengthen audience connection. Fostered discussions around podcast topics and featured guests, turning followers into active participants. Grew social media following by 35% and raised engagement rates by 60%.