With over 10 years of experience in the hospitality industry, I have honed my customer service, organizational, data entry, and communication skills—qualities that align perfectly with the virtual assistant profession. Since 2017, my background in online selling and social media management, combined with my graphic design skills, has enabled me to manage multiple priorities efficiently while delivering exceptional customer service and support.

University of San Jose - Recoletos

ASSOCIATE IN HOSPITALITY MANAGEMENT

EMAIL MANAGEMENT
CALENDAR MANAGEMENT
TRAVEL MANAGEMENT
DATA ENTRY
SOCIAL MEDIA MANAGEMENT
MEETING MANAGEMENT
FILE MANAGEMENT
EXPENSE MANAGEMENT
RESEARCH
EVENT MANAGEMENT

CUSTOMER SERVICE

CANVA

MICROSOFT OFFICE

SOCIAL MEDIA MANAGEMENT

GRAHICS DESIGN

CAPCUT

DATA ENTRY

GOOGLE WORKSPACE

ProVA - Executive Assistant - Intern

•Assisted executive team by performing real-life administrative tasks.
•Receiving hands-on training and mentorship to develop core skills in virtual assistance, time management, and digital productivity tools.

ProVA- Social Media Management Trainee (Freelancing)

• Developed customer-centric social media strategies on Facebook, TikTok and Shopee, boosting engagement and satisfaction.
• Handled customer inquiries and feedback, enhancing client relations and loyalty.
• Created targeted content that strengthened customer connections and increased visibility.

ProVA - Graphics design (Freelancing)

•Tasked to create a graphic designs using tools such as canva, adobe photoshop and other editing tools
•Designed and created various graphic designs, such as invitations, posters, menus, logos, and more.

Restaurant Hostess (Norwegian Cruise Line)

•Assuring all guests are greeted and treated with excellent hospitality.
•Administrates restaurant reservations using a software called Silverware, and controls the flow of guests into the restaurants.
•Performs other related duties as assigned or as directed.

Waitress (Norwegian Cruise Line)

•Serves food and drinks to passengers in the restaurant in a friendly, timely and efficient manner.
•Provides excellent and personalized customer service.
•Strive towards best customer satisfaction