2024
Bachelor of Science in Hospitality Management
Polytechnic University of the Philippines
Hey!
Hi! I’m here to help with important tasks like managing your emails, organizing your schedule, handling phone calls, and doing admin work, so you can focus on growing your business!
My Skills and Competencies
Email Management
Data Entry
Calendar Management
File Management
Admin Task
Customer Service
Cold Calling
Appointment Setter
Certificates
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My Experience and Education
February 2025
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May 2025
Sheraton Manila Hotel
(Accounting Clerk)
I worked in the finance department as an Accounting Clerk. I assisted with Accounts Payable and Accounts Receivable tasks, including processing invoices, receipts, and payments. I helped with bank reconciliations and reviewed transactions to ensure accuracy. I also maintained and organized financial records, supported the finance team with various administrative tasks, and learned the importance of confidentiality when handling sensitive financial data.
2021
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2022
Fis Global Solutions
(Customer Service Representative)
Respond to incoming calls politely and on time. Analyze the callers' issues and concerns and offer appropriate solutions. consumer demands and offer individualized service. Increase interest in the offer by educating the general public about the company's goods and services.
2020
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2021
Sitel
(Fraud Specialist)
As a Fraud Specialist, I was responsible for monitoring and investigating unauthorized financial transactions on customer accounts. I carefully reviewed account activity to identify any unusual or suspicious movements and took immediate action to prevent potential fraud. I communicated with both clients and the financial institution to report any concerns and ensure proper steps were taken. My role required strong attention to detail, analytical thinking, and quick decision-making to protect customers and maintain account security.
2022
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2024
Freelancer
(General Virtual Assistant)
- Managing emails and responding to inquiries.
- Scheduling appointments and managing calendars.
- Social media management, including posts and engagement.
- Assisting with basic graphic design tasks.
- Data entry and organizing files
What I can do for you
These are just a few of the many services I offer, please feel free to reach out if you do not find what you are looking for
Lead Generation
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Customer Service Representative
Handles customer support from inquiries, complaints, product-specific queries, items, and refunds.
Cold Calling
Finding leads from prospective homeowners if they want to sell their properties at affordable cost.
Basic Graphic Designing
Create visual content like posters, logos, and social media graphics using tools like Canva or Photoshop.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.