- lindy.sua14@gmail.com
- Ibabao, Marigondon Lapu-Lapu City, Cebu, Philippines
- +639910786730
- lindy sua
Tertiary: University of Cebu (Lapu-Lapu and Mandaue)
Program: Bachelor of Science and Information Technology
Senior High: University of Cebu (Lapu-Lapu and Mandaue)
Program: Information Communication Technology
Junior High: Marigondon National High School
Primary: Marigondon Elementary School
As a highly driven and meticulous worker with five years of BPO customer service experience. I am eager to land a position as a virtual assistant so I can use my good communication skills, great organizational talents, and commitment to providing exceptional service. I am competent in cultivating client connections, handling administrative responsibilities, and using technology to boost productivity and efficiency in distant settings.
✔️Ability to build and maintain strong client relationships.
✔️Proficient in managing schedules, appointments, and projects.
✔️Quick learner of new systems and tools for remote work efficiency.
✔️Proven ability to analyze and resolve customer issues promptly.
✔️Experienced in data entry, email management, and documentation.
✔️Thrives in dynamic, remote work environments.
Customer Service Representative, Sykes Inc
Responsibilities:
-Addressing insurance-related inquiries ( benefits, claims, eligibility, billing ,and assisted patients in understanding coverage details)
-Resolving complex claim issues related to denied claims, missing documentation, and insurance plan discrepancies
-Maintained up-to-date and accurate records of all interactions using internal CRM and documentation tools.
-Maintained compliance with HIPAA standards while consistently meeting performance goals and achieving strong customer satisfaction.
Customer Sales Representative (Seasonal), Convergys
Responsibilities:
-Handled inbound and outbound calls to assist customers with placing flower and gift orders for various occasions.
-Provided personalized product recommendations based on customer preferences and seasonal promotions.
-Process order and resolved order issues, delivery concerns, and customer complaints in a timely and professional manner.
-Met or exceeded sales targets, conversion rates, and customer satisfaction metrics during peak seasons and high-volume periods.
Market Researcher (contractual), SSI
Responsibilities:
-Conducted outbound surveys via phone platforms to gather consumer opinions and market data for various research studies.
-Engaged respondents with professionalism and neutrality to ensure high-quality and unbiased data collection.
-Followed specific project guidelines and scripts to meet survey quotas and demographic targets.
-Met daily and weekly performance metrics, including survey completion rates and quality standards.
General Virtual Assistance in the PROVA program February 08, 2025
Dhamielyn A. Sarno, MIT
Project Manager of PRO VA PH
email: dhamsarno@gmail.com
mobile #: 09158325769
Phillip James Segovia
Supervisor at Foundever Company
zaynonym@gmail.com
09459883575