Lindy S. Sua

Virtual Assistant
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Contact Information
  • lindy.sua14@gmail.com
  • Ibabao, Marigondon Lapu-Lapu City, Cebu, Philippines
  • +639910786730
  • lindy sua
Educational background
18th June, 2018 - March 16, 2020

Tertiary: University of Cebu (Lapu-Lapu and Mandaue)
Program: Bachelor of Science and Information Technology

6th June, 2016 - 3rd April, 2018

Senior High: University of Cebu (Lapu-Lapu and Mandaue)
Program: Information Communication Technology

4th June, 2012 - 3rd April, 2016

Junior High: Marigondon National High School

2006-2012

Primary: Marigondon Elementary School

OBJECTIVE

As a highly driven and meticulous worker with five years of BPO customer service experience. I am eager to land a position as a virtual assistant so I can use my good communication skills, great organizational talents, and commitment to providing exceptional service. I am competent in cultivating client connections, handling administrative responsibilities, and using technology to boost productivity and efficiency in distant settings.

SKILLS AND ABILITIES

✔️Ability to build and maintain strong client relationships.
✔️Proficient in managing schedules, appointments, and projects.
✔️Quick learner of new systems and tools for remote work efficiency.
✔️Proven ability to analyze and resolve customer issues promptly.
✔️Experienced in data entry, email management, and documentation.
✔️Thrives in dynamic, remote work environments.


WORK EXPERIENCE
10th August, 2020 - 31st July, 2024

Customer Service Representative, Sykes Inc

Responsibilities:
-Addressing insurance-related inquiries ( benefits, claims, eligibility, billing ,and assisted patients in understanding coverage details)
-Resolving complex claim issues related to denied claims, missing documentation, and insurance plan discrepancies
-Maintained up-to-date and accurate records of all interactions using internal CRM and documentation tools.
-Maintained compliance with HIPAA standards while consistently meeting performance goals and achieving strong customer satisfaction.


21st November, 2017-18th March, 2018

Customer Sales Representative (Seasonal), Convergys

Responsibilities:
-Handled inbound and outbound calls to assist customers with placing flower and gift orders for various occasions.
-Provided personalized product recommendations based on customer preferences and seasonal promotions.
-Process order and resolved order issues, delivery concerns, and customer complaints in a timely and professional manner.
-Met or exceeded sales targets, conversion rates, and customer satisfaction metrics during peak seasons and high-volume periods.


17th October, 2017 - 17th November, 2017

Market Researcher (contractual), SSI

Responsibilities:
-Conducted outbound surveys via phone platforms to gather consumer opinions and market data for various research studies.
-Engaged respondents with professionalism and neutrality to ensure high-quality and unbiased data collection.
-Followed specific project guidelines and scripts to meet survey quotas and demographic targets.
-Met daily and weekly performance metrics, including survey completion rates and quality standards.


TRAININGS AND SEMINARS
2025

General Virtual Assistance in the PROVA program February 08, 2025

CHARACTER REFERENCE

Dhamielyn A. Sarno, MIT

Project Manager of PRO VA PH
email: dhamsarno@gmail.com
mobile #: 09158325769


Phillip James Segovia

Supervisor at Foundever Company
zaynonym@gmail.com
09459883575