Hey I am Lily

Why Choose Me?

All-in-one support: admin, customer service, social media & design
Detail-oriented, organized, and efficient
Clear, professional, and friendly communication
Creative flair with strategic thinking
Reliable, trustworthy, and deadline-driven

Lily Mae Leal
Montalban, Rizal, Philippines
Freelancer
View Work Hire Me

Virtual Assistant

Not just a Virtual Assistant
Customer Service: Retention Specialist
Social Media Manager
Graphic Designer
Data Entry Specialist
Content Creator

Certificates

Social Media Manager Asisstant

I have a year of experience in social media management as an assistant . I handled various types of businesses. I created contents and graphics for each social media channel such as Facebook, Instagram, Twitter, and Linked.In
  • EXPERIENCE
  • EDUCATION
2018
Bachelor of Technical Teacher Education Major In English

Marikina Polytechnic College

Oct 2023 - 2025-
Princess Maid Services LLC
(Senior Operations Manager)

Manages and maintains relationships with the cleaners and customers
Manages daily operations, calls, marketing, and follow-ups
Handles 8 employees and oversees overall company operations

July 2022 - July 2024
Ardmor Construction
(Supplement Liason)

Assist with insurance claim and supplement process from start to invoicing of the job
Provide updates and follow ups from insurance to the team and vice versa

2019 - 2022
Quantrics Enterprise Inc.
(Loyalty Representative / Cross- Serve/ Subject Matter Expert)

- Resolve customer billing, product, and service complaints by performing activities such as re-evaluating products, highlighting value over price, and providing recommendations to make the customer choose to stay.
- Handle all four major services offered by the company. Namely television, internet, home phone, and mobility account.
- Determine Changes for services requested, collect deposits, payments, or arrangements for billing.
- Help assist and support trainees.
- Provide expertise with the process and products to the trainees.

2021 - 2022
I Can Help VA
(Social Media Manager Assistant)

- Provide quality, engaging, and knowledgeable content for social media accounts including Facebook, Instagram, Twitter, LinkedIn and more depending on the clients' needs.
- Manage social media accounts of various clients both B2B and Small businesses.
- Create social media ads, graphic design, and promotion for business posts

Your Virtual Assistant

Customer Service

Customer Services, Appointment Setter, , Email and Call management

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Graphic Designer

Graphic Design, Branding, Social Media Posts

Testimonials

Author

Graphic Designer

5 Stars!


Social Media Manager

Freelancing

Let's work together !

I am available for freelance projects.
Hire Me

Get in Touch Now!

Address :
Montalban, Rizal,
Philippines


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