-Online Research/Web research
-Knowledgeable in MS Office/Google Suites
-Customer service (email and chat support)
-Data entry, Data mining,Data Conversion
-Email /contact verification
-Database building (updating customer's info in CRM)
-Ability to work under pressure and multi-task
-Organizational and effective time management

Asian Institute of Computer Studies

Associate in Business
Information Management
2010

Process Analyst, MORTGAGE COMPANY

-Prepare and provide all mandatory disclosures to the
loan applicant within the prescribed periods.
-Check for accuracy and completeness in the
submission package.
-Double-check that all closing conditions have been
verified and classified accurately.
-Conduct quality assurance audits to ensure that all
investor and agency requirements are met.
-Verify and request necessary amendments for home
and flood insurance policy

Customer Care Specialist, FINANCIAL UK ACCOUNT

-Handled a variety of database tools to access
customer information and make necessary
amendments
-Checking documents and log data of the account to
verify if there is a mis-sold concern
-Calculating the amount required for the client's
insurance claims
-Assigned to audit the colleague's tasks