2007
BS in Computer Science
BS in Computer Science
Your decade-strong Virtual Assistant extraordinaire!
For more than a decade, I've been learning a lot and gaining skills. Now, I'm ready to use that knowledge in the virtual assistance world! Recognized for my adaptability, I seamlessly adjust to your virtual space, turning it into my digital haven. Whether it's helping you in the virtual jungle or solving challenges, I stand ready to be your support!
Now, let's talk passion. I'm not just a whiz at work; I'm also the proud parent of 6 adorable cats! They're my heart and soul and my inspiration to work remotely, enabling me to be with them at all times, ensuring that every moment with them is cherished.
Tech-savvy, self-sufficient, and always up for a challenge, I bring a burst of energy and a wealth of experience to any project. I'm not just here to get the job done; I'm here to make it a memorable, enjoyable experience for everyone involved. Let's work together to create success, excitement, and maybe even a few laughs along the way!
My Skills and Competencies
Customer Service
Data Management
Attention to Detail
Software Proficiency
Communication Skills
Team Collaboration
Certificates
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My Experience and Education
2020
-
2024
The Cloud, UAE
(Procurement Officer)
Manage end-to-end purchasing process, including LPO preparation and invoice encoding.
Reconcile accounts and consolidate delivery notes for accuracy.
Communicate with vendors, ensuring compliance and favorable terms.
Generate reports, identify process improvements, and maintain organized records.
2017
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2020
Du Telecom, UAE
(Telemarketer/Admin)
Promote and sell products and services by making outbound calls to
potential customers. Providing administrative assistance for data entry and sending daily, weekly, and monthly sales reports to the Operations Manager.
2011
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2016
WNS Global Services (United Airlines), Philippines
(Call Center Team Leader)
Supervised a team of 15 representatives providing guidance and support, monitoring performance metrics, and ensuring the team meets service level targets. Often assist with complex customer issues, handle escalated concerns, and conduct regular coaching and training sessions to enhance the team's skills.
2007
-
2011
Stellar Global Solutions (Bell Canada)
(Call Center Senior Associate)
Handling a minimum of 700 incoming calls daily, offeringdirectory assistance to customers calling from Canada andNorthern America.
My Services
Amazon VA
Efficiently list, and search products online. Delivers exceptional support for customer inquiries and concerns.
Online Bookkeeper
Efficient online bookkeeping services for seamless financial management and accurate record-keeping.
Data Entry / Web Researcher
Precision-driven data input and in-depth web exploration, guaranteeing data accuracy and relevance.
Video Editor
Professional video editing services, transforming raw footage into captivating content with precision and creativity.
Testimonials
Kamil R.
I am delighted to recognize and commend the outstanding contributions of Ligaya to our company's growth. Starting in customer service, she quickly became a standout performer, setting a high standard for excellence. She seamlessly transitioned to the onboarding department, where she played a crucial role in streamlining processes and ensuring an exceptional client experience. Currently senior in the procurement department, she continues to impress with strategic thinking and cost-saving initiatives. She is not just a versatile team player; she is a key driver of our success. Her dedication and ability to excel in various roles make her an invaluable asset to our team. Thank you, for your hard work and commitment.
Ramzi Zahr
I am overjoyed to express my deepest appreciation for Ligaya, whose unwavering dedication has transformed our procurement department. She is not just a valuable asset but the heartbeat of our team. She is super quick and accurate with tasks, just like a pro! But what makes her special is how nice and thoughtful she is at work. She treats everyone with respect and makes working together so much fun. She keeps working hard even after regular hours, quickly answering calls and questions. In a world where great people are rare, Ligaya stands out. To me, she is not just a coworker, she is like one of my kids and the heart of our successful procurement team.
Tarun Kandelwal
I'm writing to express my gratitude for Ligaya's exceptional contribution to our Finance Department. As the Chief of Finance, I've witnessed her outstanding dedication and proficiency in procurement. She is quick and accurate in entering invoices and reconciling accounts. Her commitment to keeping accurate financial records has made our department work much better. In the fast world of finance, her ability to do tasks quickly and accurately is a big help to our team. She is always available and responsive, even beyond her regular hours. Her dedication not only impresses me but also sets a commendable standard for the team. In tight situations, her reliability has been a beacon for our department. I wholeheartedly recommend Ligaya for any recognition or commendation. Her outstanding performance and commitment to our department's success make her truly deserving of acknowledgment.
Kyslene Rodriguez
Hey, big shoutout to Ligaya for killing it with the video edits! She's not just about meeting deadlines – she's all about capturing those vibes. What's awesome about Ligaya is she's always on point, checking in on the music and vibe I'm into. It's like she has this sixth sense of knowing exactly what'll hit the spot. she's like a chill expert. Even when I changed my mind a bunch of times or messed with stuff, she stayed cool. Big props for dealing with my indecision! 👏
She tosses out ideas like confetti – each one cooler than the last. It's like having a creative partner. She didn't just edit; she made my vision even better. Super easy to vibe with, no awkwardness. It's like working with a friend who's a total pro at what she does. So, if you're after dope video edits, hit up Ligaya. She's got the skills, the patience, and the vibes. Trust me, you won't be disappointed.