2019
Bachelor of Arts major in Political Science
University of Caloocan City
More Info About Me
Hi, I am Lhouel Jay a highly empathetic and results-driven Customer Service Professional with 6 years of experience specializing in Customer Support, Technical Support and generating sales.
My core mission is to transform customer challenges into opportunities for loyalty and retention, ensuring every interaction reflects the brand's commitment to excellence.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
TELUS Digital
(Customer Service Representative)
Maintained productivity and quality targets exceeding company standards.
2020
-
2021
Telectech
(Customer Service Representative)
Assisted in troubleshooting customer issues and documenting resolutions.
2019
-
2020
Sitel
(Customer Service Representative)
Handled inbound customer inquiries and complaints with professionalism and empathy.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.