More Info About Me
Hello! My name is Lerma, and I have nearly 7 years of experience as a Customer Service/Technical Support Representative. Throughout my career, I have developed strong communication skills and a deep understanding of customer needs and concerns. I take pride in providing exceptional support and ensuring customer satisfaction.
In addition to my customer service background, I have attended various trainings to enhance my skill set. I am a certified General Virtual Assistant, equipped with the knowledge and expertise to assist with a wide range of administrative tasks. I have also completed training programs in Facebook Ad Manager and Social Media Management, enabling me to effectively manage advertising campaigns and create engaging social media content.
Furthermore, I have received specialized training in In-Depth Shopify, allowing me to navigate the platform with ease and provide comprehensive support to online businesses. Additionally, I have honed my skills in bookkeeping using Xero and Quickbooks, ensuring accurate financial records and efficient accounting processes.
My diverse skill set and experience in both customer service and technical support, along with my training in various areas, make me a well-rounded professional. I am dedicated to delivering top-notch service, exceeding client expectations, and continuously expanding my knowledge to stay at the forefront of my field.
I look forward to leveraging my expertise to contribute to your organization's success and help meet your business goals.