Hey I am Lerma

More Info About Me

Hello! My name is Lerma, and I have nearly 7 years of experience as a Customer Service/Technical Support Representative. Throughout my career, I have developed strong communication skills and a deep understanding of customer needs and concerns. I take pride in providing exceptional support and ensuring customer satisfaction.

In addition to my customer service background, I have attended various trainings to enhance my skill set. I am a certified General Virtual Assistant, equipped with the knowledge and expertise to assist with a wide range of administrative tasks. I have also completed training programs in Facebook Ad Manager and Social Media Management, enabling me to effectively manage advertising campaigns and create engaging social media content.

Furthermore, I have received specialized training in In-Depth Shopify, allowing me to navigate the platform with ease and provide comprehensive support to online businesses. Additionally, I have honed my skills in bookkeeping using Xero and Quickbooks, ensuring accurate financial records and efficient accounting processes.

My diverse skill set and experience in both customer service and technical support, along with my training in various areas, make me a well-rounded professional. I am dedicated to delivering top-notch service, exceeding client expectations, and continuously expanding my knowledge to stay at the forefront of my field.

I look forward to leveraging my expertise to contribute to your organization's success and help meet your business goals.

Lerma Ledason
Marikina City, Philippines
lermastar@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Product Listing
Bookkeping
Customer Service
Technical Support
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008 - 2009
COMPUTER SCIENCE

Explores the principles and applications of computation and information processing, encompassing topics such as programming, algorithms, data structures, artificial intelligence, computer networks, and software development.

2014
FINANCIAL EDUCATION

Manage personal finances, make informed investment decisions, understand budgeting and debt management, and develop a solid foundation for long-term financial success.

2002 - 2004
BUSINESS ADMINISTRATION

Comprehensive understanding of fundamental business principles, equipping them with the knowledge and skills necessary to succeed in various business environments.

2015 - 2023
TELEPERFORMANCE PH / CONCENTRIX PH
(CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE)

Promptly addressing customer inquiries, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving abilities. I am committed to delivering exceptional service and providing a positive customer experience.

2011 - 2012
New RBW Marketing
(BRANCH ACCOUNTING STAFF / SALES COORDINATOR)

Managing financial transactions, maintaining accurate records, and providing seamless coordination for sales teams. A reliable and efficient professional dedicated to ensuring financial integrity and supporting the sales process for optimal organizational success.

My Services

Social Media Management

Boost your online presence, Engage your audience, increase brand visibility, and drive conversions.

Facebook Ads Management

Maximize your Facebook ad ROI with our expert management. Targeted campaigns, analytics, and optimization strategies.

Graphic Design

Stunning visual solutions for your brand. Logos, print materials, our expertise brings your vision to life.

Customer Service/Technical Support Representative

Efficient and reliable Customer Service/Technical Support Representative. Resolving issues promptly and delivering excep

Product Lister

Efficient Shopify product listing service to boost your online store's visibility and sales.

Bookkeeper

Accurate and efficient online bookkeeping services for businesses of all sizes. Let us handle your finances while you fo


Works

SOCIAL MEDIA MANAGEMENT

FACEBOOK ADS MANAGEMENT

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Marikina City,
Philippines
Email :
lermastar@gmail.com


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