2012
Information and Communication Technology
Dipolog School of Fisheries
More Info About Me
I am a passionate customer service professional with strong phone handling skills, email communications, ability to adapt to different personalities or pacing, ability to multi-task, prioritize, and proven ability to resolve customer complaints in a professional manner. I have over 10 years’ experience in the customer service field.
I also have experience with Real Estate property management. I started as an Admin and got promoted to the Resident Service Manager position. In this role, I have helped clients to promote tenant's retention and satisfaction, administrative works, and assists escalated concerns. I am proficient in Microsoft Excel and Word, CRM for real estate Business, data management, and email handling on behalf of my employer.
With data entry works, I take pride in completing tasks with a high level of professionalism and accuracy. As an individual with high attention to detail, I thrive in environments that provide continuing challenges and tasks. I am very keen on deadlines and I made sure to deliver what is asked prior to deadlines.
I also helped clients with branding, social media posts, creating noise with social media to increase followers and engagements. As a social media manager, I made sure to be updated on the clients' current KPIs. I am proficient with organic and paid advertising.
I have both the skill set and professional background necessary to dive deep into the marketing world. As a self-motivated team player with excellent communication, I envision an exciting future in the freelancing industry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2021
-
2022
Freelance
(General Virtual Assistant)
-Keywords Research
-Data Entry
- Administrative works
-Social Media Manager
-Transcribed videos to text, translating subtitles to a different languages
2021
-
2021
Mynd Property Management
(Resident Services Manager (Real Estate/Property Management)
- Assists resident's inquiries via emails/SMS, answering incoming calls for escalation and
making follow-up for any escalated calls.
- Recovering unhappy tenants by identifying the reason for the low CSAT survey, and
finding ways to overcome those, promotes advocacy.
- Managing a client database and preparing reports.
- Performing other duties as assigned like processing evictions for nonpayment, renewal
of the lease, processing lease addendum.
2021
-
2021
Mynd Property Management
(Resident Services Admin)
-Assists resident's inquiries via emails/SMS, answering incoming calls, and making follow-
up calls.
- Advising tenants of any scheduled appointment for the appraiser, inspections, etc
- Obtaining feedback, and promoting residents' advocacies by providing the best residents'
experience at all times.
- Performing other duties as assigned.
2019
-
2021
Telstra
(International Complaint's Officer)
- Manages complaints that are lodged online and other escalated calls.
- Provide quality and cost-effective customer service to customers through the processing of inquiries provisioning and or billing relating to a range of products and services or the recording of complex products and service orders. -- Provide excellent customer service by aiming to resolve customer issues at the first point of contact.
- Process customer requests (sales, provisioning, activations, faults, or billing) in an accurate and timely manner.
- Refer customer inquiries to appropriate are when necessary. Check and maintain customer information in accordance with contracts and prescribed instructions. And,
- Meet prescribed customer service standards and performance objectives.
2016
-
2019
Telstra
(Dedicated Moves Team Case Manager)
- Manage relocation requests for phone and internet service from start to finish.
- Handles complaints for relocation.
2015
-
2016
Telstra - Teletech
(Billing Consultant)
- Handles billing inquiries, disputes on the bill, payments
- Generate leads to increase sales
2013
-
2015
Qualfon
(Customer Service Representative)
- Handles basic inquiries regarding Pre-paid mobile service like adding minutes on their phone using a credit card/debit card or using an airtime pin.
- Assists mobile phone purchase
- Assists technical concerns and escalations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
April
"I would hire Leoma again anytime. She was not only a great team player but a high-performing leader. She is a great asset to any company."
Michelle
"Leoma provided exceptional customer service and a very high standard or work. She is eager to assist, highly reliable, courteous, hardworking and an absolute godsend. There is nothing she could have done to imporve upon her work perfomance, I am most grateful indeed, thank you Leoma"