The program emphasizes the management and operational aspects of hotels, restaurants, and other hospitality establishment.
Schedule virtual patient consultation base on the availability of the Doctors and patients, using scheduling software or tools. Coordinate with patients to confirm appointment details, provide necessary instructions for the virtual consultation, and address any questions or concerns they may have. Collaborate with Doctors to determine their availability and preferences for virtual consultations, ensuring efficient utilization of their time . Provide basic technical support to patients. assisting them with setting up and troubleshooting any issues they may encounter with the telecommunication platform or software. Maintain accurate and up-to-date records of patient appointments, ensuring all necessary information such us patient contact details and medical history, is collected and documented appropriately. Send appointment reminders to patients prior to their scheduled virtual consultations, and follow up with any necessary rescheduling or cancellation as required. Handle rescheduling or cancellation request from patients, making necessary adjustments to the appointment schedule and notifying Doctors accordingly. Provide excellent customer service by addressing patient inquiries, concerns or complaints related to virtual consultations, and escalate complex issues to the appropriate personnel when necessary. Adhere the patient privacy regulations and maintain strict confidentiality of patient information and medical records.
Providing prompt and professional assistance to customers regarding their insurance coverage inquiries, policy changes, claims, billing questions, and other related concerns. This may involve communicating through phone and emails. Helping customer understand their insurance policies, explaining coverage option and making policy changes as per their request. This includes updating customers information, adding or removing coverage, and addressing any policy-related concerns. Ensuring a positive customer experience by actively listening to customers and providing personalized solutions , Resolving issues in a timely and efficient manner, while maintaining a friendly and professional demeanor.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Coordinate and Manage the scheduling of patient consultation conducted remotely through telecommunication platforms.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.