2022
Civil Engineering
University of Makati
WHAT I CAN DO FOR YOU
Exceptional Customer Service
I will help you cultivate loyal customers and foster positive brand perception by delivering customer service that goes above and beyond. I'm an experienced customer service representative and I can handle calls, emails, and chats while building solid relationships to make long-lasting customers.
Virtual Assistance
I will help you boost productivity and offer timely support so you can focus on the core objectives of your business. Reduce your workload by handling administrative tasks such as word processing, spreadsheet work, and presentation creation.
SKILLS
Email and File Management
Social Media Management
Poster Design
Data Entry
Customer Service
Certificates
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My Experience and Education
2021
-
2022
ResultsCX
(Customer Service Representative)
We handled inbound and outbound chats, calls, and emailed customers while addressing concerns about billing, account management, technical problems, and general questions.
2022
-
2022
Majorel
(Social Media Content Moderator)
We filtered and moderated contents that violated the community standards, and managed files and emails about the latest policy updates and reminders.
December 2022
-
July 2023
AcceptedTogether Inc.
(Customer Experience Representative)
As a part-time customer service specialist, I deftly managed a high volume of customer inquiries through email, ensuring that each customer felt heard and valued. I also took charge of updating customer data on the website, ensuring that our records were always up-to-date and accurate. Additionally, I skillfully managed our company's social media accounts, crafting engaging posts and responding promptly to customer feedback. With my attention to detail and outstanding communication skills, I was able to build strong relationships with our valued customers and help drive our business to new heights.
SERVICES
Customer Service
Increase customer satisfaction, achieve customer loyalty and impress prospective customers.
Data Entry / Web Researcher
Increase productivity, ensure organized and updated files, and get rid of redundant tasks.
Graphic Design
Leave a lasting impression , get your brand stand out, and maintain a strong presence.