Blank
BSIT
Nova computer college
More Info About Me
I’m a mother of two, a solo parent and I have nine years of experience in customer service with two years of experience as a Spanish Bilingual. I am a professional, patient, enthusiastic, hardworking, and team player.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2023
Wellsfargo International Sol LLC Philippines
(Spanish Bilingual Customer Service Representative (Voice))
• Handling customer inquiries and resolving issues with professionalism and empathy.
• Maintaining accurate documentation.
• Answering the inbound call to ensure customer satisfaction through excellent service.
2021
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2022
Billion Dragon Outsource Phils. Inc
(Spanish Bilingual Representative (Non Voice))
• Helping the clients in Mexico to register on the platform.
• Helping the clients to put money on the platform.
• Helping the clients to withdraw their profits from the platform to their bank account or Binance account.
• Helping the clients to upgrade their level to the platform
2021
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2023
Versus Barcade (Barcade Cool Concepts)
(RESTAURANT SUPERVISOR)
• Perform training sessions for new server.
• Motivate servers to ensure optimal service quality
• Handling and resolving guest complain
• Reported all dangerous and improper situations promptly to management.
• Managed closing duties including recognition of cash in drawer and report to the management.
• Performing Daily Sales Report to the management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.