2020
Bachelor of Science in Business Administration Major in Operation Management
STI College
More Info About Me
Hi! My aim is to leverage my customer service skills and experience in a dynamic environment, where I can provide exceptional support to customers, resolve inquiries efficiently, and contribute to maintaining high levels of customer satisfaction.
I'm your Best Customer Support!
Sales/Upselling
Technical Support (Basic Troubleshooting)
Data Entry
Handled calls, email, and live chats
Customer Service
Certificates
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"Worked Hard, Gained Wisdom: My Professional Journey"
May 2021
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June 2022
BPO INDUSTRY (ALORICA)
(Customer Service Representative)
I'm the one who's assisting my customer with their account, Collecting and Creating payment arrangement on the customer's account, process their order devices like phones and modem, I'm the one who's performing basic troubleshooting whenever they’re having a problem with the service like internet, calling and texting. Also I'm the who's processing the payment and making sure that the account was always in a good condition.
August 2023
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May 2024
EIN Plus LLC (Freelancing/US-Based
(Customer Support)
I am versatile in handling customer service through phone calls, emails, and live chat. Our website offers support with various forms and boasts distinctive features not available on government platforms. Additionally, I assist customers in setting up appointments and engage in chatbot interactions to deliver precise resolutions for their concerns.