2021
Bachelor of Science in Business Administration Major in Operation Management
STI College
More Info About Me
Hi! My aim is to leverage my customer service skills and experience in a dynamic environment, where I can provide exceptional support to customers, resolve inquiries efficiently, and contribute to maintaining high levels of customer satisfaction.
I'm your Best Customer Support!
Sales/Upselling
Technical Support (Basic Troubleshooting)
Data Entry
Handled calls, email, and live chats
Customer Service
Certificates
"Worked Hard, Gained Wisdom: My Professional Journey"
May 2021
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June 2022
BPO INDUSTRY (ALORICA)
(Customer Service Representative)
I am adaptable in managing customer service across multiple channels, including phone calls, emails, and live chat. I also handle chatbot interactions to provide accurate solutions to customer inquiries. Additionally, I assist with scheduling appointments for customer convenience and support customers in gathering all required documents for submission to the appropriate government authorities.
August 2023
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November 2024
EIN Plus LLC (Freelancing/US-Based
(Customer Support)
I handled billing and payment support by assisting customers with inquiries, clarifying charges, and processing transactions. I also provide basic troubleshooting for service issues such as internet connectivity, calling, and texting problems. Additionally, I engage in upselling by promoting devices and recommending additional features or accessories, clearly explaining their benefits, and guiding customers in making informed purchasing decisions to improve their overall experience.