Marketing communications professional with experience in account management and client servicing. Well-trained in understanding communication strategies and translating these into effective integrated marketing solutions that drive positive change. Demonstrated capability in end-to-end management of projects.
San Pedro College of Business Administration
- Coordinate requests for information from internal and external clients and provide a professional first point of contact for all enquiries.
- Attend meetings with the executive, if requested, to provide necessary information, and record matters that may need the executive’s attention and follow up. This includes room bookings and equipment set up such as teleconferencing, data projector and refreshments
- Well-organized and comfortable scheduling meetings and responding to emails on the executive’s behalf.
- Supported the executives by helping with engaging and building relationships with clients and handling queries on a daily basis.
- Responsible for maintaining a high level of professionalism and working to establish a positive relationship with every client. Ensuring that retention will flow effectively.
- Leading a strong marketing communications team composed of project managers, art directors, and writers to service the increasing demand of loyalty-driven CRM campaigns of the SM Retail group, driving record-high member acquisition, retention and usage.
- Overall lead in managing cross discipline integration.
- Oversees full campaigns from concept, strategy, creative review, budget management, and implementation.
- Develops branding-building communication campaigns that drive consumer affinity.
- Creates communication templates that ensure maximum branding for SM Advantage - currently being implemented across all the companies of the SM Retail group nationwide.
- Works well and builds strong rapport with agency partners, media, and retail affiliates.
- Overseas all staffing needs and operations of the company.
Immediate Supervisor of the department inside the Hotel Premises.
- Responsible for comprehensive and thorough orientation of deployed project employees on existing/new policies of the company and its clients.
- Coordinated with every department to analyze different complex plans, to be able to identify mistakes and efficiencies. Efforts between payroll, human resources, and other departments to ensure proper flow.
- Maintain employee records, to secure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.