2007
Associate in Hotel in Restaurant Operation
University Of Makati
More Info About Me
Hello there 👋
I am a hardworking mom. I have two kids. I had more than 5 years of experience in IT industry and less than 1 year experience in management position.
I’m truly passionate about business and finance! I hope that my skills and expertise within this exciting field can help your team produce the best results possible! I have soft skills, technical abilities, and industry-specific knowledge to manage their organization's accounts. I have a great communication skills, including writing, speaking, and active listening. Please feel free to contact me! It'll be an honor to serve you.
I also enjoy learning about modern technologies, working on challenging projects, and meeting with like-minded people. I am interested in a new challenge and an opportunity to use my skills. 100% Client Satisfaction!
I love to watch movies/ Kdrama. My favorite color are Purple and Black.
My Skills and Competencies
Service Desk
System Engineer
Online Book Keeper
Web Developer
Social Media Management
SEO Website Audit
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2024
Redd Digital Services
(System Engineer L2)
Able to diagnose IT issues and resolve them quickly and effectively: are properly diagnosed and resolved within an appropriate amount of time in order to minimise the users' downtime from a particular issue.
2. Delight our Clients with a Friendly, Quick and Helpful Experience: Stakeholders are communicated to in order to ensure that they are made aware of the progress and resolution of problems.
3. Educate and train users on relevant features and best practices around IT use: Users are effectively trained and educated on software of hardware’s features and functions to effectively leverage the technology. Users should also be educated on how to avoid causing issues and technology problems to prevent future problems.
4. Make sure documentation in well maintained: Regular and accurate contribution to client, and internal documentation.
5. Collaborate with stakeholders to ensure best practice: Proactively bring ideas or suggestions for how the organisation can remain best practice.
6. Everything is a ticket: Correct use of all internal systems, logging all communications, issues, requests and time in the ticketing system.
7. Team Player: Ensure that you collaborate with your supervisor, colleagues, and other stakeholders effectively to manage service delivery and projects.
2022
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2023
ConnectOs
(Service Coordinator)
Process improvement
➢ Documentation (Update and creation)
➢ Technically across in L1 and L2 queues
➢ Assigning ticket escalations
➢ Performing 48hours / 3 days reporting to SDM and Tl’s
➢ Scheduling and allocating jobs and organizing job boards.
➢ Escalation person of triage and SLA techs
➢ Oversees daily employee interactions with customer.
➢ Training of customer service employees
➢ Oversight triage and ticket allocation
➢ Bright Gauge for Dashboard
2021
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2022
ConnectOS
(Service Desk Engineer)
➢ Microsoft Intune enrollment for Mobile device (Android/IOS)
➢ Azure admin and M365 tool admin
➢ Cisco AnyConnect | VPN | VMWARE | Citrix
➢ Remote tool: RMM and ScreenConnect
➢ Software installation or Hardware troubleshooting using a remote tool, TeamViewer.
➢ MAC | WinOS support | Windows upgrade
➢ Powershell | FPlook up tool Adobe Creative Suite| Google account creation
➢ On Boarding and Offboarding
➢ ConnectWise for Ticketing tool
➢ Managing Triage and SLA
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Service Desk Engineer
Ticket Triage designed to streamline the process of handling incoming tickets efficiently and effectively.
System Engineer
Managing and monitoring all installed systems and infrastructure Installing, configuring, testing.
SEO Website Audit
Optimizing copy and landing pages for search engine optimization Performing ongoing keyword research including discovery
Online Book keeper
Closely monitor cash flow and financial transactions to provide accurate reports and forecasts.
Web Developer
Develop and maintain responsive and user-friendly websites and web applications.