2011
BS Clinical Psychology
Polytechnic University of the Philippines
More Info About Me
I am a highly motivated and results-driven professional with 7 years of experience in the field of training and development and operations. I have a proven track record of leading and mentoring cross-functional teams to deliver successful projects. I believe in building a positive and supportive work environment that encourages growth, collaboration, and innovation. My excellent interpersonal and communication skills, combined with my ability to build strong relationships with stakeholders, has allowed me to effectively manage stakeholder expectations and deliver results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
CRM
Talent Acquisition
Training and Development
Certificates
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My Experience and Education
2020
-
2022
IBEX Global
(Team Manager)
Monitored and analyzed performance metrics, such as call volume, resolved rate, and customer satisfaction, to identify areas for improvement and implement changes accordingly.
Provided coaching and feedback to agents to help them improve their performance and meet their goals.
2020
-
2021
IBEX
(Cluster and Program POC)
Provided assistance to Operations Manager and Senior Operations Manager in the day-to-day operations of the program to ensure that operations run smoothly, efficiently, and in line with established goals and standards. Helped with the development and implementation of operational policies and procedures.
2019
-
2020
Full Potential Solutions
(Training and Development Specialist)
Handled end to end training new hire from on boarding until nesting for a health care sales and insurance company in the US. Reported directly to the client to review performance and discuss training needs. Partner up with different stakeholders such as Operations, Quality, Workforce and IT to drive performance and discuss business needs.
2016
-
2019
IBEX Global
(Trainer)
Developed, designed, delivered, and evaluated training programs for the account and for IBEX to improve the skills, knowledge, and performance of employees to meet the account's goals and objectives.
My Services
Appointment Setting
Making outbound calls to prospective clients in order to schedule appointments for sales representatives.
Talent Acquisition
Leads recruitment and hiring process; goal is to recruit, and retain the best talent to meet the organization's needs.
Training and Development
Developing, designing and delivering training programs, including instructor-led, online, and self-paced training.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Database Admin
Manage and maintain CRM database, administer updates and resolve issues in a timely manner.