2011
Bachelor of Science in Nursing
University of Batangas
More Info About Me
As a Social Media Manager, I'm an expert in Social Media Lead Generation, handling, and marketing. On many platforms, I’m an expert in all social media presence and content. To analyze effectiveness, I use social media analytics and metrics.
As a Virtual Assistant, I can organize and update files, handle phone calls and emails, and aid in the creation of presentations and sales materials while working remotely.
I’m tech-savvy, able to communicate well across numerous platforms, and extremely organized. I also have experience in booking vacation itineraries, flights, and accommodations, as well as keeping track of and handling expenses and payments.
My Skills and Competencies
Virtual Assistant
Social Media Marketing
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
January 2021
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May 2022
Freelance (Coffee Shop Owner)
(Virtual Assistant)
Respond to customers' emails and calls
Make travel arrangements
Schedule meetings and managed calendar
Create content for the company's social media channels.
Prepare presentations according to the directions given.
Do research online to find addresses and contact information for a list of companies
January 2020
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December 2021
Freelance: Fitness Gym
(Social Media Manager)
Planning and developing social media campaigns
Crafting compelling content or getting it developed
Posting content across social media accounts
Engaging with customers on different channels
Graphic Design
February 2021
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April 2022
Nardos: Lutong Barako (Local Campaign)
(Social Media Manager)
Succeeded on brand's goal which is to have a local social media presence and to be the top choice of catering service in the crea
Managing social media advertising efforts for the company.
For each social media campaign, created high-quality novel written and visual material
Maintaining a strong web presence while building a social media presence
Social media monitoring for the company's brand
January 2021
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April 2022
PayPal
(Subject Matter Expert)
Assessing corporate operations and processes using topic expertise.
Identifying areas where technical solutions could boost business results.
Consulting on a variety of business operations, mentoring, and sharing specialized expertise
Advising on technological issues and identifying software development requirements.
April 2015
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January 2021
Capital One
(Customer Service Specialist)
Provides product and service information to customers and resolves product and service issues.
Answers product and service questions and provides information about other products and services to attract potential clients.
Records account information to open consumer accounts.
Updates account information to keep customer records up to date.
Clarifies the customer's complaint, determines the origin of the problem, selects and explains the best approach to fix the problem, expedites correction or adjustment, and follows up to ensure that the problem is resolved.
My Services
Virtual Assistance
Responsible for providing remote assistance to business management professionals.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Harold
Kristel is a rockstar! She provided stability to our online presence with her creativity and consistency.
Crystia
Kristel worked with us as our SMM and Admin Assistant. She never forgets to update us even on our busy schedule which is definitely a plus! Her engagement skill is superb! She even headed our virtual party last year for 3 timezones!