Highly motivated individual with great attention to detail with more than 10 years of various bilingual experiences pertaining to Customer Service, Quality Assurance, and Purchasing. I graduated with a Bachelors degree in Accounting and Management Account and recently completed my training and internship on Quickbooks Online and Xero Bookkeeping. Looking for an opportunity where I can harness my full potential as a bookkeeper.

*Knowledgeable in Accounting and Management Accounting
*Quick books and Xero bookeeping certified
*Experience as a Bilingual Customer Service Representative, Procurement, and Quality Assurance
*Team player, Professional, Responsible, Systematic, Good Interpersonal Skills, Detail-oriented, Computer Literate
*Can write and speak conversational Spanish

XERO Internship

-Xero System Navigation
-Bank Reconciliations
-Hubdoc Management
-Payroll Management
-Simpler BAS Preparation
-Full BAS Preparation
-IAS Preparation
-Income Tax Preparation

QBO Internship

-Quickbooks System Navigation
-Bank Feeds Categorization
-Statement of Account Management
-Inventory Management
-AP Management (Monitoring & Payment)
-Management Reporting
-Bank Reconciliations

Premium Cabin Attendant

-Performs 100% Safety and Security checks prior to customer boarding
-Performs safety demonstrations regarding safety procedures should an emergency arise
-First-aid training qualified
-First line of defense in the aircraft to ensure the safety of passengers and crew

Bilingual Purchasing Associate (English/Spanish)

-Procurement of goods and services for US and Latin American countries
-Assists senior buyers on purchases, including but not limited to creating and placing purchase orders
-Serves as point of contact between the purchasing department and the retailers ensuring prompt delivery of the needed goods or services
-Processed detailed purchasing reports and ensure that invoices are prepared and distributed as required

Bilingual Quality Assurance Analyst (English/Spanish)

-Responsible for monitoring and evaluating agents’ behavior and performance according to quality specifications and requirements
-Maintains accurate quality data for call behavior performance documentation to determine whether the call flow is met and up to standards
-Monitoring performance effectively and in accordance with guidelines; includes feedback on areas of improvement in both oral and written form

Financial Service Representative I

-Financial Service Representative for eTrade Financial
-Licensed FINRA registered with Series 7 (General Industry/Product Exam) and Series 63 (State Securities Law Exam)
-Delivers the highest level of customer service by identifying customer needs and providing the appropriate solution to their queries regarding account-related issues including trading-related inquiries.

Bilingual Quality Assurance Analyst / Trainer / CSR (English/Spanish)

-Responsible for handling inbound contacts from clients to provide the highest level of value and service.
-Participates in calibration sessions and conducts departmental pre-shift briefings.
-Facilitates product training and spanish language for new hires