2012
Therapy
Remnant Institute of Alternative Medicine Inc.
Experienced Quality Assurance Analyst and Amazon VA with a Passion for Excellence
I'm Kriscely Antonio, a 31-year-old professional from Cebu, Philippines. I'm happily married and the proud parent of two beautiful daughters. I pursued a year of therapy studies at the Remnant Institute of Alternative Medicine.
With nearly six years of experience in the BPO Industry, I honed my skills as a Quality Assurance Analyst. Concurrently, I also excelled as a Product Listing and Research Specialist for two years. I approach my work with fervor, ensuring that I meet all tasks well before the designated deadline.
Don't hesitate to get in touch with me for inquiries, collaborations, or potential opportunities. I'm enthusiastic about connecting and exploring how we can work together to achieve shared success.
My Skills and Competencies
Market Research
Data Entry and Management
Image Editing
SEO Strategies
Detail Orientation
Product Categorization and Classification
Call Monitoring and Evaluation
Performance Metrics Analysis
Feedback and Coaching
Effective Communication
Certificates
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My Experience and Education
2022
-
2023
Contact Point 360
(Quality Assurance Analyst)
Monitor and evaluate customer service interactions (calls, emails, chats) for adherence to established policies, procedures, and quality standards.
Utilize predefined criteria to assess agent performance, including communication skills, product knowledge, problem-solving, and adherence to company guidelines.
Provide constructive feedback and coaching to customer service representatives based on evaluation results.
Collaborate with team leads and managers to create individualized improvement plans for agents requiring additional support.
Generate regular reports summarizing quality assessment findings, trends, and areas for improvement.
2021
-
2023
Autobuffy
(Product lister and researcher)
Market Research:
Conduct market research to identify popular and trending products
Product Listing:
Create detailed and attractive product listings on e-commerce platforms like Amazon, eBay, etc.
Write compelling product titles, descriptions, and bullet points.
Select relevant categories and attributes for accurate categorization.
Pricing Strategy:
Set competitive prices based on market research, cost analysis, and desired profit margins.
Quality Assurance:
Ensure the accuracy of product information, including specifications, dimensions, and features.
2018
-
2022
Iresponse Business Solutions Inc
(Quality Verifier)
Monitoring Customer Interactions
Listen to recorded or live customer interactions to assess the quality of service provided.
Evaluate the clarity, accuracy, and professionalism of the customer
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistant
Provides administrative, technical, or creative support to businesses and individuals
Customer Service
Help customers with complaints, and answer product and service inquiries
Testimonials
QA Supervisor
I worked with Kris for over a year. She handles the reporting part of our account as a Quality Analyst and sends them weekly. She works with passion and dedication and she loves what she is doing.