Hey! Customer-focused professional here. I'm Kristine

More Info About Me

Hello there! I'm a dedicated customer support specialist with experience helping clients in the US athletics sports software industry. I love connecting with clients and excel in delivering exceptional service and ensuring client satisfaction. My recent role involves assisting customers with inquiries, troubleshooting issues, and guiding them through our software's features to enhance customer experience.

My focus is on clear communication, quick solutions, establishing rapport, understanding the customer's needs, providing timely solutions, and keeping things running smoothly!

I believe that great customer service is about empathy, efficiency, and effective communication by actively listening to customers and addressing their concerns promptly. Positivity is my go-to strategy when dealing with challenges. I am a self-starter who is ready to begin work at any time.

Kristine Bobadilla
Metro Manila, Philippines
krismbobadilla@gmail.com
Freelancer
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My Skills and Competencies

Customer Support Specialist
Technical Support
CRM Software
WordPress
MS Office
Google Workspace
De-escalation strategy
Amazon VA
Social Media Management
Facebook Ads Management
Data Entry
Content Creation
Graphic Design
Bookkeeping

Certificates

General Virtual Assistance Training
Data Entry
E-commerce

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008
Bachelor of Science in Hospitality Management

ISHRM- School System
(Undergraduate)

2003
Associate in Nursing Aide

University of Perpetual Help System Dalta

2022 - PRESENT
KMB Business Support Services - Independent Contractor - rschoolToday
(SH Support Specialist)

Monitor live chat and respond to client inquiries in a timely and accurate manner via email, phone, or live chat.
Provide real-time assistance, troubleshooting, and solutions to client issues.
Follow up with clients to ensure their technical issues have been resolved.
Managing multiple issues concurrently.
Maintains customer confidence and protects operations by keeping information confidential.
Ensuring that standard procedures are followed to escalate unresolved issues to the appropriate internal teams.

2021 - 2021
KMB Business Support Service-CGC Accountants and Advisors
(Online Data Entry Clerk)

Purges files to eliminate data duplication.
Enter information provided by the client.
Validate data by comparing it to the original source documents.
Perform regular backups to ensure data preservation.
Ensures that the database is up to date by adding new and updated account information.

2014 - 2020
People Movers, Inc.
(Operations Manager)

Oversees daily operational business operations.
Plan and review compensation actions.
Ensure accurate and timely processing of payroll and billing.
Recruit, select, assign, schedule, counsel and discipline employees.
Forecast requirements, annual budget and initiate corrective actions.

2013 - 2014
People Movers, Inc.
(Administrative Head)

Supervise day-to-day operations of administrative department. Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained. Working with accounting and management team to set budgets, monitor spending, and process payroll expenses.

2012 - 2013
People Movers, Inc.
(Administrative Assistant / Payroll & Billing)

Handle administrative request and queries of managers.
Organize and schedule appointments.
Plan meetings and take detailed minutes.
Assist in processing of payroll and billing.
Assist in preparation of regular scheduled reports.
Develop and maintain filing system. Book travel arrangements. Maintain contact list.

2011 - 2011
Rustan's Marketing Corp.
(Data Encoder)

Encode all data that needs organizing and recording.
Prepare and sort data for computer entry.
Filing and make paper copies.
Enter data from paper to a computer using MS Office.
Check the accuracy of the data.

2010 - 2011
Edubox in Phils, Inc.
(ESL Online Instructor)

Assist Korean students with their online English learning.
Provide engaging instructional materials to help students prepare for online tests and exams.
Virtually interacting with students and their parents.

My Services

Facebook Ads

Campaign Creation. Audience Targeting, Performance Analysis. Budget Management.

WordPress Website Management

Regular updates. Performance optimization. Security monitoring. Daily backups. Content management. Technical support.

Bookkeeping

Transaction recording. Reconciliation. Expense tracking.

Data Entry

Data input. Database management. Error checking. Organization support.

Virtual Assistance

Admin support. Customer service. Social media management. Content creation. Data entry management. Research & analys

Customer Support Specialist

Customer and technical support. Responding to inquiries. Product knowledge. Feedback loop. Documentation.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Metro Manila,
Philippines
Email :
krismbobadilla@gmail.com


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