2015
BS Psychology
Pamantasan ng Lungsod ng Maynila
Your Edge in People and Productivity.
A seasoned HR professional with over a decade of experience in people management, process improvement, and admin support—now bringing that same excellence to the virtual space. I am dedicated to support busy professionals and entrepreneurs stay organized and highly efficient.
With expertise in managing emails, schedules, travel arrangements, and administrative tasks, I ensure your day-to-day operations run smoothly and seamlessly. I offer comprehensive services including calendar management, meeting support, research, content creation, and social media management.
My goal is to save you time and boost your productivity by handling your administrative needs with professionalism, attention to detail, and confidentiality. Whether you need assistance with travel planning, data entry, event coordination, or client support, I am here to help you focus on what matters most—growing your business.
Let's work together to streamline your operations and achieve your goals!
My Skills and Competencies
Social Media Management
Content Creator
Data Entry
Executive Assistant
Certificates
×
![]()
My Experience and Education
2025
-
2025
ProVA Philippines
(Virtual Assistant Trainee)
Attended virtual training for General Virtual Assistant role where I have completed various tasks assigned such as inbox management, calendar management, and travel management with the use of Google Apps (i.e. Google Calendar, Google Sheets), Calendly, and Canva.
2023
-
2025
ANZ Global Services and Operations Inc.
(Subject Matter Expert – Senior HR Specialist)
Led project initiatives using Agile methodology to improve HR case management processes, including the review and enhancement of work instructions to drive efficiency, accuracy, and consistency in service delivery.
Acted as a second-in-charge in managing the team’s performance through quality checks, case reviews, escalation management, and one-on-one coaching strategies resulting in overall team's efficiency and performance improvement.
Facilitated new hire trainings and supported team capability building through regular upskilling initiatives to align with business goals.
Provided coaching and advisory support to senior People Leaders in the business on employee relations matters involving compensation and benefits, aligned with established HR policies.
Acted as the first HR point of contact for resolving complex HR concerns across global regions related to compensation, benefits, and baseline employee relations, ensuring timely and policy-compliant resolutions, using an end-to-end problem-solving approach.
Handled the review and the update of HR systems and Knowledge-based tools, including SAP SuccessFactors and ServiceNow to support accurate data management to improve operational efficiency.
Provided functional guidance and SME support to the team in resolving complex HR cases.
Supported the day-to-day management of HR operations, ensuring smooth execution of processes across the employee lifecycle.
2016
-
2023
ANZ Global Services and Operations Inc.
(Junior HR Generalist)
Stepped into a temporary Subject Matter Expert (SME) role for 4 months (10 Oct 2022 - 15 Feb 2023), where I led key initiatives and supported complex case management. Earned a permanent appointment based on performance and received a high rating in the year-end review, recognizing my impact on team efficiency and stakeholder collaboration.
Facilitated our scrum meetings as the Scrum Master which drove backlog completion, contributing to improved team productivity and project delivery using Agile approach.
Engaged in strategic collaboration with stakeholders in triaging employee concerns, supported and communicated timely updates and foster continuous process enhancement.
Served as the first HR point of contact in executing end-to-end delivery of employee journeys in resolving HR queries and concerns related to recruitment, pay, benefits, learning, baseline employee relations, and offboarding through established company HR policies and frameworks.
Handled and processed employee requests for service letters, travel visa letters, and third-party employment verifications across global regions, maintaining accuracy and confidentiality.
Managed the accurate and timely updates of employee records in HR systems. i.e. SAP SuccessFactors, Oracle Peoplesoft.
Connect the end users to the right processes, policies and relevant solution providers within and across the teams through triaging and stakeholder management.
2015
-
2016
St. Luke’s Medical Center
(HR Assistant – Training and Organizational Development)
Provided reliable administrative support for training and Organizational Development activities, ensuring smooth execution of departmental initiatives.
Assisted in preparing and finalizing training materials, contributing to successful post-implementation outcomes.
Delivered cross-functional support to various units, enhancing collaboration and responsiveness across departments.
Streamlined onboarding documentation, ensuring timely distribution of orientation checklists and job descriptions.
Handled internal and external inquiries professionally, improving communication flow and service delivery.
Performed clerical tasks efficiently, supporting document management and operational readiness.
Ensured completeness of employee records, following up on missing job descriptions and coordinating with ISRM.
Maintained and updated the job description database, improving data accuracy and organizational structure alignment.
My Services
Social Media Management
I schedule and strategize content on social channels, monitor and analyze engagement and respond to messages.
Data Entry / Web Researcher
I do data research and analysis on a wide array of items and summarize the findings through the use of reports.
Executive Assistant
I can manage your inbox, travel, and calendar to help you stay on track so you can focus on other personal tasks.
Administrative Support & Task Management
I assist with daily operational tasks to keep you on top of your work through the use of project management tools.
Content Creator
I design graphics and do basic video editing for content creation that aligns with brand voice.
Basic Bookkeeping and Invoicing
Basic management on expense reports and receipts, creating and sending invoices, and tracking of payments and overdue ac