2011
Advance Diploma in Information Technology Major in Computer Programming
Informatics
More Info About Me
Operations
My Skills and Competencies
Logistics
Statistical Analysis
Problem Solving
Communication Skills
Client Relationship Management
Team Development
Leadership
Certificates
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My Experience and Education
2018
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2024
NATIONAL AQUACULTURE GROUP
(Data Analyst Supervisor - AQ1 Sound Feeding System Project)
Analytical Problem-Solving: Skilled in employing analytical thinking to creatively solve problems and devise innovative solutions.
Process Implementation: Capable of developing and implementing processes derived from a variety of sources to enhance efficiency and effectiveness.
Complex Analysis: Proficient in interpreting moderately complex objectives, identifying patterns, assessing risks, and pinpointing areas for improvement through thorough analysis and data collection.
Requirements Assessment: Expert in determining and evaluating requirements using appropriate methodologies, with a strong ability to investigate issues and explore alternative solutions. Development Cycle Knowledge: Familiar with the entire development cycle, from requirement gathering to the execution phase, ensuring seamless project progression.
Reporting and Analytics: Experienced in crafting detailed reports, analytical outputs, and customized dashboards tailored to various business units.
Performance Evaluation: Well-versed in KPI benchmarking, trending analysis, and statistical techniques for reporting and evaluating performance metrics.
2018
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2018
CONCENTRIX - TD SYNNEX
(B2B Account Manager - Sales & Supply Chain Mgmt.)
Client Management: Oversee B2B & B2C clients while actively pursuing business opportunities. Marketing Outreach: Send promotional flyers and ads to clients and potential business partners. Client Onboarding: Assist in the client onboarding process.
Product Promotion: Explain the technical features and benefits of IT products.
Document Creation: Create tender proposals to support sales efforts.
Sales and Orders: Process sales receipts and purchase orders efficiently.
Order Fulfillment: Fulfill client orders in a timely manner.
Account Monitoring: Track and manage personal accounts proactively to ensure all activities are recorded accurately.
Customer Communication: Respond promptly to emails and calls, adhering to established procedures.
Quotation Generation: Produce accurate and timely product quotations based on customer inquiries and requirements..
Order Support: Assist clients with P.O, shipments, returns, and replacements.
Vendor Relationships: Build strong partnerships with vendors to secure deals.
2017
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2018
COGNIZANT - EMBLEM HEALTH
(Senior Process Executive)
Phone Inquiries: Answer member calls about charges, benefits, payments, and policies. Member Education: Explain medical pre-authorization requirements and procedures. Issue Analysis: Investigate common complaints to find causes and solutions.
Claims Guidance: Help members submit uncovered medical claims.
Claims Review: Review claims adjustments and collaborate with the Claims team.
2015
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2017
LIBERTY MEDICAL PHILIPPINES INC.
(Operations Supervisor - Back Order Fullfillment)
Support and Research: Assist associates with identifying information gaps and conducting research.
Team Coordination: Organize team activities to maintain high quality standards.
Quality Evaluation: Participate in quality evaluations and conduct coaching sessions. Performance Support: Help associates achieve optimal performance and ensure smooth team operations.
Relationship Building: Foster strong relationships with associates and management.
Client Escalation: Handle client escalations, ensuring customer satisfaction and effective solution delivery.
Training and Hiring: Assist with product training and the hiring process.
Skill Development: Identify and implement opportunities for skill development and learning.
KPI Analysis: Analyze and improve results to meet KPIs.
2014
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2015
CONVERGYS - LIBERTY MEDICAL SUPPLIES
(Subject Matter Expert - Insurance Verification)
Insurance Coordination: Work with providers like BCBS, Medicare, Medicaid, Aetna, Cigna and more.
Insurance Verification: Confirm insurance coverage and benefits.
Pre-Authorizations: Obtain necessary pre-authorizations.
Confidentiality: Adhere to HIPAA regulations.
Benefit Verification: Check in and out of network benefits using HCPCS codes. System Navigation: Use online insurance portals and systems.
Copays and Deductibles: Track patient copays and deductibles.
Escalation Point: Handle insurance coverage escalations.
Workload Management: Distribute tasks fairly and provide development opportunities.
2013
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2014
CONVERGYS - TIME WARNER CABLE
(Technical Support - Digital Conversion Initiative)
Technical Support: Provide support via phone and email.
Ticket Management: Create and manage service tickets.
Record-Keeping: Maintain accurate database records for compliance. Troubleshooting: Use digital tools to troubleshoot issues.
Performance Standards: Follow procedures and meet performance metrics.
2012
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2013
THE RESULTS COMPANIES - MONEYGRAM
(Customer Service Associate)
• Assist them on their transactions efficiently and securely.
• Provide excellent quality service.
• Ensuring that our systems, processes, and procedures are following the MoneyGram compliance policy.
• Analyzing and evaluating transactions to detect fraudulent activities and potential risks.
• Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized.
• Performs other duties as required by the business.
My Services
Client Support
I assist customers with inquiries, troubleshoot issues, and ensure a positive service experience.
Data Analysis
I collect, analyze, and interpret data to generate insights, create reports, and support decision-making processes.
Operations
I manage team tasks, schedules, and meetings, provide coaching, and ensure smooth workflows and high-quality standards.