2022
Bachelor of Science in Tourism Management
National University - Manila
More Info about ZELAmazing , Your Virtual Assistant
Greetings! I'm Khrizel Pumarada, or ZEL for short. A detail-oriented and adaptable Filipino professional, I offer strong organizational skills and exceptional customer service.
With a bachelor's in Tourism Management, I launched my career as an Account Executive in a prominent travel agency. My experience includes administrative tasks, travel coordination, and proficiency in Microsoft Office, Google Workspace, Canva, and Zoom.
Seeking greater flexibility, I transitioned to virtual assistance. Through specialized training, I've honed my skills in general and executive support. As a Virtual Assistant, I'm committed to delivering efficient, reliable, and high-quality assistance. I thrive on challenges and am eager to contribute to your team's success.
My Skills and Competencies
Basic Graphic Design
Data Entry
Office Software
Email Management
Travel Management
Calendar Management
Certificates
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My Experience and Education
July 2024
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Present
GlobalMedTeam
(Recruitment Coordinator)
•Coordinate recruitment process from initial application to onboarding.
•Post job openings on various platforms.
•Screen resumes and applications.
•Schedule interviews and coordinate logistics.
•Manage applicants in the company tracking system.
•Conduct background checks and reference verifications.
•Prepare offer letters and employment contracts.
•Provide support to hiring managers and candidates.
•Maintain accurate recruitment records and reports.
•Other administrative support
Oct 2022
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Feb 2024
MTTS Travel Services
(Account Executive)
• Build relationships with new clients and manage relationships with existing ones.
•Serve as a point of contact for clients and internal company teams, often interacting with both daily.
•Coordinate with suppliers such as hotels, services, tour activities, and tickets.
•Handle the FIT/GROUP (corporate accounts) about their upcoming company/incentives trips.
•Organize and monitor the before and after trips.
•Promote and sell various tours, activities, and promos.
•Solve the complaints when necessary
•Arrange all the services needed by the clients.
•Conduct meetings and announcements about product and promo updates to the FIT or GROUP clients.
•Establish rapport with the agents/airlines and attend to their product updates.
•Formulate Sales and Marketing Strategies based on the market trends.
•Conducts market research
•Update the Management and Officers on the trends in the market and industry
•Escort outgoing groups abroad when necessary
•Assist the in charge of visa processing when necessary
•Conduct/attend monthly meetings with the Sales Team
•Submit sales call plan and report every week to Management and Officers
•Generate quotations for requests from sub-travel agents and FIT/GROUP clients.
•Monitor respective accounts and address client concerns
•Update client database incl. but not limited to address, e-mail, company logo, birthday, etc.
•Ensure achievement of annual quota given
•Other administrative tasks as needed
My Services
General Virtual Assistant
Provides remote administrative support. Manages tasks, emails, and schedules.
Executive Virtual Assistant
Provides virtual support, including admin tasks, email, scheduling, and research.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.