June 2013 - May 2017

Polytechnic University of the Philippines
(Bachelor of Science in Computer Science)

Experience in Data Analysis, Data. Processing, and Data Collection.
Experience in handling claims, end to end process.
Experience in handling and processing customer's requests via email.
Assertive and with strong interpersonal skills; works well independently as well as in a team.
Thorough and adaptive to changing demand;
Able to operate Microsoft Office applications.
Efficient management and organizational skills.
Good communication skills.

2022 - 2024

RR Donnelly Philippines (Customer Service Associate)

Responsible in creating inspection orders for Inspection of Personal and Commercial Properties that are being insured by American Insurance Companies and continuously follow up the Inspection Companies via email until we received the inspection reports of the properties that have been inspected.

2021 - 2022

Sykes Asia Inc. (Customer Service Agent)

Part of an Australian Insurance Company wherein we cater clients' requests through email. Provides customer service to client for enquiries and alterations via email.

2018 - 2020

Accenture Philippines (Transaction Processing New Associate)

Responsible in handling end to end claims for an American Healthcare Insurance.

2024

General Virtual Assistant, Pro VA

2024

Data Entry In-Depth Training, Pro VA

Dhamielyn A. Sarno, MIT
dhamsarno@gmail.com
+639158325769
PROJECT MANAGER
PROVA PH