2014
Bachelor of Science in Hospitality Management
Divine Word College of Legazpi
More Info About Me
• 3 years credit adivisor at Home Credit Philippines.
• 9 months customer service representative at Collective Solution.
• 6 months customer service representative at 24/7 Intouch Philppines
• 6 monhs customer service representative at Intelogix.
• 3 months experienced as a facebook ads manager.
• Hardworking and always ready to think "outside-of-the-box".
• Always ready to take on new challenges.
My Skills and Competencies
Social Media Management
Facebook ads manager
Data Entry
Customer Service specialist
Graphic Designer
Executive Virtual Assistant
Certificates
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My Experience and Education
August 2023
-
January 2024
Intelogix
(Customer Service Representative)
Handling Inquiries: First point of contact for customers, responsible for addressing their questions about Kroger’s products and services.
Resolving Issues: Must efficiently resolve any problems customers may encounter,
2022
-
2023
24/7 Intouch Philippines
(Customer Service Representative)
Engaging with Customers: Building genuine connections with customers, listening to their concerns, and offering solutions
Problem-Solving: Addressing and resolving customer issues with empathy and professionalism
2021
-
2022
Collective Solution
(Customer Service Representative)
Reviewing Student Identifications and Maintaining Confidentiality:
Check student IDs and verify their academic integrity.
Ensure students follow rules (e.g., no mobile phones, no sharing answers).
During the Exam:
Confirm examinees’ presence and provide instructions.
Maintain academic integrity by preventing cheating.
Monitor time remaining and eliminate distractions.
After the Exam:
Ensure all necessary information is included on test papers.
Dismiss examinees and organize test papers.
2016
-
2019
Home Credit Philippines
(Collection Specialist)
Monitoring Accounts: Keeping track of accounts to identify overdue payments
Encouraging Payments: Taking actions to encourage timely debt repayments
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.