As seasoned customer service representative with 4 years of experience in resolving customer queries, concern and providing the best experience as a customer. I have strong organizational skills, medical knowledge, and digital communication abilities to help your healthcare practice run smoothly, ensuring excellent patient care and efficient operations.

As someone who has always dreamed of becoming a doctor, I am deeply passionate about the medical field. Although my dream of becoming a doctor did not come true, I have dedicated myself to extensive training and research to support and meet the needs of clients in the medical industry. I found a field that I am eager to be professional at, and that is being a Medical Virtual Assistant.

Outstanding Customer Support
Data Management
Meticulous
Methodical
Polished Demeanor
Superior Written and Oral Communication Skills
Adaptable and Quick Learner
Solution-Oriented
Deadline-Driven
Manages Multiple Tasks
Collaborative
High Integrity and Honesty in Handling Sensitive Matters
Proficient in Microsoft Office Suite, Canva, Google Drive, and Google Sheets
Experienced with Google Meet and Zoom
Skilled in Using Google Calendar for Scheduling

Executive Virtual Assistance Training

During the Executive Virtual Assistance Training, I learned advanced administrative skills, effective time management, and digital communication techniques to support executives remotely. This training also included hands-on practice with various software tools and strategies for problem-solving and multitasking in a fast-paced environment.

Cold caller / Health and Car Insurances

Performs cold calling as customer service representative specializing in health and car insurances, I engaged with prospects to promote insurance products, addressed inquiries, and generated leads. I delivered persuasive pitches, handled objections, and maintained records for exceptional customer service.

Customer Service Representative / Voice and Chat support / Fraud detection

Managing customer inquiries (food delivery) and resolved issues, ensuring high satisfaction and timely delivery. I coordinated with delivery drivers and restaurant partners for accurate order fulfillment. My strong communication and problem-solving skills consistently resulted in positive customer interactions.

Dhamielyn Sarno, MIT - Project Manager
PRO VA PH
dhamsarno@gmail.com
09158325769