Kemberly Joy E. IbaƱez

General Virtual Assistant
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Contact Information
  • +639508253694
  • ibanezkimjoy@gmail.com
  • Taguig City, Philippines
About Me

I'm committed to providing excellent virtual support and prioritizing client pleasure. In order to guarantee that assignments are successfully completed, I am prepared to go above and beyond.

Character Reference

Jhovan Bendoy, Account Officer

0951 777 5861

Felisa Portillo

0966 741 9402

Experience
Aug. 2018 - Jan. 2019

Lufthansa Technik Phils., Office Assistant/Data Encoder

Data encoding. Keeping the employees' records organized.
Supplies inventories. Following orders from the Manager.
Posting training schedules. Receive and keep the memos.

Mar. 2019 - Sep. 2019

Robinsons Land Corporation, Site Officer

Assisting the clients and Property Specialists with their tripping.
Reporting the manning of Property Specialists. Supplies Inventories.

Nov. 2019 - Feb. 2021

Simbayanan Ni Maria Multi-Purpose Cooperative, Membership Care/Office Staff

Recruiting Members. Multitasking in Membership Reports/admin tasks, inventories,
records, also answering Inquiries. Also assigned to cashiering.

Apr. 2021 - Jan. 2023

Synchrony Global Phils., Customer Service Specialists

Respond to customer inquiries and complaints via phone.
Update customer information in the internal databases.
Process payments and resolve payment issues.
Process refunds and adjustments.
Monitor customer accounts for suspicious activity.
Develop and maintain relationships with customers.
Stay up-to-date with changes in the financial sector

EDUCATION
2014 - 2018

Philippine State College of Aeronautics

BS in Aviation in Information Technology