Senior High School
Specialization : TVL ( Computer System Servicing )
Felizardo C. Lipana Senior High School
More Info About Me
HI ! My name is Kaycee Rabulan your future Executive Assistant/ Customer Service/Lead Generation Specialist. I have been providing excellent customer service for almost 1 year and 2months specializing in member services where I help tons of member everyday in the issues they encountered with the product / services that my company offers. I have helped my team increased Customer Satisfaction rate , with 99% quality calls.
I am also a successful account executive in a printing company where I generated over an estimate of 400.000 sales in just 7months of stay. I was able to help my co-workers in administrative task such as creating letters | pre-drafting emails for their clients and reaching out to their clients .
My strength is that I can communicate and build rapport at the same time I excel best in a team environment and is also able to work independently. I am also committed to provide quality work and sustaining quality long term relationship with clients as there Executive Virtual Assistant.
What I am looking for is a company that I could add value too. Where I can showcase my skills while able to produce revenue and positive return of investment. I am also here to make business owners time matter and help them reach their ambitious goals and personal growth.
Again this is me " Kaye your future Executive Assistant/Customer Service/ Lead Generation Specialist and your fastest way to get things done.
My Skills and Competencies
Email Marketing
Social Media Management
Graphic Designer
Data Entry
Lead Generation
Customer Service
Certificates
My Experience and Education
2021
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2022
TASKUS
(Customer Service Representative (Financial Technology ))
-Do inbound calls to assist members with queries about their accounts and utilize the app to track their funds.
-Uses Zendesk to document the process given to the member and to notate essential details of the conversation.
-Makes sure that the members are satisfied with the service provided.
February 2019
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September 2019
Alorica
(Customer Service Representative ( Logistics Account ))
- Answers inbound calls to assist and answer customers' queries regarding shipping and deliveries of parcel
- Investigate and do refunds for lost packages.
- Process branch owner's orders and forms.
- Makes sure that customers are satisfied and well informed about the process of shipping and delivery.
May 2018
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December 2018
Color1digital Inc.
(Account Executive / Tech Assistant)
- Assist clients regarding their printing needs, plans, and queries throughout the printing process.
- Do quality assurance checks before and after production.
- Visit client's places for ocular inspection before installation of large format prints.
- Create contracts and activity timelines for clients.
- Respond to telephone calls, emails, and messages from different online platforms.
-Create Facebook posts for social media advertising
- Admin works and other extracurricular activities instructed by the Company owner.
- Troubleshoots computer hardware and software telephone lines and monitor internet stability.
- Contacts internet provider for installations, billings and internet problems.
- Do reports regarding internet usage.
My Services
Customer Service
Provide excellent service to customers by fulfilling their inquiries to while ensuring customer satisfaction.
Email Marketing
Focuses on building email lists, creating emails, and nurturing leads through written communications.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
A person who specializes in helping businesses attract and qualify more potential customers.