Hey I am Katrina

More Info About Me

Hello! My name is Katrina, and I have over a decade of experience in customer service and support roles. My journey began as an inbound and outbound call center agent for AT&T Uverse, where I provided technical, billing, and sales support. In 2016, I decided to shift my career path and explore the world of virtual assistance.

My first role as a virtual assistant was with a fitness company based in Los Angeles, a position I held for nearly five years. During this time, I gained extensive experience in social media management, acting as a public relations officer. I engaged with audiences on Facebook and Instagram, created content using Canva, and managed customer support through Zendesk and HighLevel. In addition, I managed payment processing and refunds using Stripe, Squarepay, and Trainerize.

I am still working and connected in the fitness coaching industry, with a focus on men's fitness and business coaching development. My responsibilities are comparable to those in my prior employment, which included social media management, customer service, billing support, and public relations officer.

I am excited to grow and improve my skills, which is why I am enrolling in this training. I am committed to offering even more value to my future clients by learning several skills here in your company.