Hey I am Katrina

I'm your Best General Virtual Assistant and Shopify Expert

I’ve been a Virtual Assistant for over a decade, wearing many hats in customer service, e-commerce management, logistics coordination, recruitment, and social media management. I thrive in fast-paced environments, love solving problems, and genuinely enjoy helping businesses run more smoothly.

In my previous roles, I’ve handled Shopify store management, order fulfillment, email and live chat support, and logistics coordination using Evans Delivery. I’m also experienced in CRM tools like GoHighLevel, Zoho, and Zendesk, managing customer inquiries, tracking shipments, and ensuring everything runs efficiently. Whether it's troubleshooting an issue, coordinating with teams, or streamlining processes, I take pride in delivering results that make a real impact.

Katrina Fuentes Lacbungan
Davao City, Philippines
katrinalacbungan@gmail.com
Freelancer
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My Skills and Competencies

Customer Service Support
Shopify Store Manager
Drayage Logistics Coordinator
Billing Support Specialist
Recruitment
Social Media Management
Lead Generation Specialist
Data Entry Specialist

Certificates

Lead Generation Training
Shopify and Dropshipping Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
Bachelor of Science in Nursing

Holy Child College of Davao

2006
Bachelor of Science in Nursing

San Pedro College

2003
Secondary Education

Nabunturan National Comprehensive High School

1999
Elementary Education

Nabunturan Central Elementary School

2023 - 2025
Just So Fab
(Customer Support / Shopify Store Manager)

-Managed comments from Facebook, IG, and website reviews
-Store management (Product Lister, Order Fulfillment, Package Tracking, Monitors High-Risk and fraudulent orders, Insurance management, Dispute response preparation)
-Customer Service Support via Microsoft Office, Shopify Inbox, Facebook and Instagram Inbox.

2020 - 2024
Maniac Media Group
(Fitness Client Manager / Administrative Support / Billing Specialist)

-Managed Facebook, Trainerize, and Mighty Networks inbox and comment sections to ensure excellent customer interaction.
-Handled billing concerns (refunds/recurring payments)
-Manage GoHighLevel CSR (Email/Chat)

2022 - 2024
Rio Intermodal
(Drayage Logistics Coordinator)

-Coordinate and schedule inbound and outbound shipments for timely delivery.
-Communicate with carriers, warehouses, drivers, and customers to manage logistics operations.
-Monitor real-time shipment tracking and update the dispatch system accordingly (using Evans Delivery System)
-Resolve logistical challenges, including delays, equipment shortages, and route optimization.
-Manage freight rates and track detention, demurrage, and other operational costs.
-Provide customers with shipment updates and promptly address any issues.

2020 - 2022
Strategic Wealth Group
(Virtual Assistant / Email Manager / Junior Recruiter)

-Managed calendars and travel arrangements for executives.
-Handled email platforms like GoHighLevel and Zoho.
-Conducted recruitment tasks, including sourcing, shortlisting, and interviewing (Filipino VA’s)

2021 - 2021
Lee Logistics LLC
(LinkedIn Lead Generation)

-Project-based
-Managed LinkedIn Inbox.
-Generated leads on LinkedIn using Sales Navigator and Data Scraper.

2016 - 2021
Natalie Jill Fitness
(Fitness Virtual Assistant / Social Media Manager / Customer Service, Billing, and Sales Support)

-Managed inquiries from Facebook/IG inbox and comment section to ensure excellent customer interaction.
-Designed basic graphics for promotional content using Canva.
-Provided billing and public relations support.

My Services

Shopify Store Management

Manage Shopify store operations, manage products, track orders, handle customer inquiries, and optimize online store.

Customer Service and Billing Support

Handle customer inquiries, process billing, and manage disputes for a seamless customer experience.

Drayage Logistics Coordinator

Coordinate drayage operations, track shipments, manage schedules, communicate with drivers, warehouses, and customers.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Lead Generation Specialist

Identify and engage leads, track data in CRMs, and optimize outreach to drive conversions and business growth.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao City,
Philippines
Email :
katrinalacbungan@gmail.com


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