Professionally 👜
An experienced Virtual Assistant with an overall 10 years of working experience as an individual contributor and a manager to various tasks in the corporate world. A tech-savvy, process enthusiast, proactive, and problem solver that you can rely on. A results-driven individual with superior skills in both team-based and independent capacities. Dedicated and understands basic needs to achieve business goals.
As a rockstar virtual assistant, I assist businesses and people with administrative duties while also assisting them in growing their businesses. They will be able to focus more on revenue-generating activities as a result of my service.
Personally 🙎🏻♀️
- I am a Supply Chain and Sales operations enthusiast by profession but an FBI agent wannabe in another world lol. Ever since when I was a little girl I’ve always wanted to be one. I am still young (I believe lol), so who knows right? I still might become one someday lol 😂 I am a believer in the power of words. Words can make or break a person and I always choose the “make” one.
- I love watching almost all kinds of movies and series. This is what I usually do when I am bored. You’ll not be surprised anymore, first on the list of course would be crime and mystery movies - murders and serial killers stuff lol. I also love sci-fi, superheroes, and zombie movies. And let’s not forget the Korea Novelas 😎 - I’ve always believed that in everything that you choose to do, there is something that you will learn. In my case, I am not good at English but I try to improve myself by watching English movies.
- I also love long driving but hate it and have fear of passing an unfamiliar road (especially steep roads) but still choose to overcome it every single time 🚗 I am a believer in this saying “you’ll never know if you will succeed or not if you will not try it”.
Graduated from Asia Pacific College with Academic Distinction Award
- Inventory: Forecasting and Stock Allocation per platform
- Stock Replenishment: Replenishment of products to Amazon via FBA shipments from multiple 3PL/Vendor locations and other E-Commerce platforms such as Walmart and E-bay
- Logistics and Fulfillment Center Management: Coordination, Product Returns, Packaging Projects
- Purchasing: Placing of Purchase Orders to Manufacturers/ Product Source, payment management, schedule of deliveries management.
- Others: Amazon unfulfillable and stranded inventory processing and inventory removal, monitor inventory health
-Develop and implement initiatives, strategies, and business plans to establish supply continuity for 2 locations considering warehouse capacity including logistical requirement and material supply.
-Worked with sales and marketing team to understand demand and provide solutions to continuously better service customers.
-Established maintaining inventory and reorder points to support business continuity minimizing over and stocks outs and unnecessary costs that can lead to lost opportunity and negative impact on business profitability.
-Review, analyze and understand market trends promptly to understand and respond to impact on supply and overall business.
-Business continuity for the overall operations teams which includes team management, safety, warehousing and housekeeping, inbound shipments, outbound shipments, inventory management, and supply planning.
-Business plan and strategies formulation and implementation to continuously improve the operations services we serve to both internal and external customers.
-Oversees the company's operational strategies and manages day-to-day operations activities: ensuring to adhere to company policy safety standards, bringing in imported orders at the minimal possible cost, delivering customer orders on time, and ensuring supply availability based on sales forecast.
-Measures and monitors contractors' performance to corroborate service to customers is at an excellent level at all times.
-Lead the organization and management of inside sales department from establishing of process, setting of goals and execution of the plan to the monitoring of performance in achieving business objectives.
-Sales Program development thru upselling and cross-selling to drive an increase in sales of maintenance accounts per region.
-Spiel creations, customer engagement monitoring, and leveraging on services to offer to win and defend customers.
-Partner with field sales team to drive account performance by analyzing sales reports data and gathering insights and coming up with a solution to increase sales.
-Contributes to total company's sales achievement by handling the maintenance of defending and growing/in-house accounts while the sales team is working on new accounts.
- Prepared and established a regular commercial detailed report such as daily sales reports and retailers' performance per region, per product, and year for sales team planning reference.
- Gathered and analyzed commercial data and provide the team with commercial insights based on data gathered that would help them decide and formulate strategies.
- Worked with the sales team to come up with detailed reports that would fit their needs and help increase their sales and improve performance.
- Lead and managed a team to ensure quality service to our customers. This includes order management, returns management, complaints management, and delivery schedule management.
- Managed customer needs and requirements to drive customer centricity that would ensure customer repeat orders.
- Track, monitor, and review team inbound calls to ensure the quality of service being delivered to customers.
* In-charge of improvements in processes in close coordination with other stakeholders to align to changing departmental and business objectives.
- Responsible for managing customs brokers in the processing of importation orders until delivery to warehouse considering capacity and cost implications.
- Responsible for evaluating and identifying items for ordering for supply needs every month
- Planning the delivery schedule to ensure customer orders are delivered on time.
- Coordinating and alignment with 3rd party trucking contractors to ensure they can deliver quality service.
- Inventory Management including handling and overseeing scheduled yearly inventory count.
- Handles costing analysis for JDE system posting.
- In-charge of monitoring and supply replenishment and scheduling per store branch.
Inventory Planning, FBA Replenishment, 3PL /Fulfillment Center Management, Customer Service,
Accounts payable and accounts receivable recording, invoicing, and follow-ups Tools: Quickbooks, Excel
Transcribe, Database Maintenance and Management, Reports Preparation, Transaction Coordination
Calendar and Inbox Management, Email and Chat Support, Data Entry, Research, Purchases, Reports Preparation
Social Media Marketing, Content Marketing, Branding, Copywriting, Engagement
Ads Campaigns, Scaling, Retargeting, Budget Optimization
"..as you've been doing a great job, and the improvements are really impressive to see! For example, the change in a summary email this week vs last week is awesome! 👏👏👏
"Great job hustling as a team in both learning/getting up to speed, as well as making improvements. Excellent job rapidly adapting as new OOP's gets surfaced, and excellent communication + collaboration with others to prioritize."
"Kathy has a strong determination to deliver a high quality of service efficiently. She always finds ways on how to improve the processes in order to simplify tasks and deliver better results."
"Kathy is a valued young leader of our organization. I'm excited to see how she improved over time and has been very helpful in our journey towards being a more customer-centric organization. She's done a complete turn-around of her performance and I'm happy to support her so she becomes more successful in her career."
"Though the team is limited in headcount, they've been diligent and have been timely in responding to customer complaints and giving advisory on the delivery of their orders. Kathy is quite particular and I have confidence that she ensure our performance doesn't slip there" - on turn-around time on complaints and customer feedback KPI.
"There were still several orders that were missed but Kathy and the team have done a lot of work with the operations team so that we are able to improve our service to our customers. Though we have limitations with the system we are using, Kathy has worked with IT to improve and automate certain processes like the queue process that we have in the warehouse now. Kathy worked on these to help improve our value to our customers and it is something that indicates we are on the right track" - Order accuracy KPI.
"Kathy is quite creative especially when motivated with any challenge presented to her and her team"
