2019
INFORMATION AND COMMUNICATION TECHNOLOGY
ACCESS COMPUTER COLLEGE
More Info About Me
Hello! My name is Kathlene Serrano, and I'm thrilled to have the opportunity to introduce myself to you. With a passion for the BPO industry , I bring a year of experience in customer service , where I've had the privilege of enhancing my skills and gaining more knowledge . I'm eager to leverage my skills and experience to contribute to your company. I look forward to the possibility of collaborating with you and your team to achieve mutual success.
As a forward-thinking professional dedicated to continuous improvement and client satisfaction, I am eager to leverage my expertise and passion to not only meet but exceed your project's objectives, fostering a mutually beneficial partnership built on trust and results.
My Skills and Competencies
Medical VA
Lead Generation
Data Entry
Certificates
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My Experience and Education
2023
-
2024
TTEC
(CUSTOMER SERVICE REPRESENTATIVE)
PROVIDING ASSISTANCE TO MEMBERS REGARDING WITH THEIR HEALTHCARE INSURANCE, CHECKING THEIR PRESCRIPTIONS, SCHEDULING AN APPOINTMENT FOR A DOCTOR'S VISIT, AND HANDLING BILLING ISSUES
2022
-
2023
CNX
(SALES REPRESENTATIVE AND BLENDED SUPPORT)
SELLING POSTPAID PLANS IN A TELCO COMPANY INCLUDING MOBILE PHONES, ANSWERING INQUIRIES THRU EMAIL AND CHAT FOR AN ONLINE PLATFORM SELLING A LUXURY ITEMS.
2020
-
2020
YEARNINGS OUTSOURCING COOPERATIVE
(STORE CLERK)
PROVIDING IN-STORE ASSISTANCE TO CUSTOMERS BROWSING INVENTORY OR CHECKING OUT ITEMS.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Medical VA
Skilled in providing healthcare support, organizing schedules, and ensuring HIPAA to enhance patient care efficiency