2019
INFORMATION AND COMMUNICATION TECHNOLOGY
ACCESS COMPUTER COLLEGE
More Info About Me
Hello! My name is Kathlene Serrano, and I'm thrilled to have the opportunity to introduce myself to you. With a passion for the BPO industry , I bring a year of experience in customer service , where I've had the privilege of enhancing my skills and gaining more knowledge . I'm eager to leverage my skills and experience to contribute to your company. I look forward to the possibility of collaborating with you and your team to achieve mutual success.
As a forward-thinking professional dedicated to continuous improvement and client satisfaction, I am eager to leverage my expertise and passion to not only meet but exceed your project's objectives, fostering a mutually beneficial partnership built on trust and results.
My Skills and Competencies
Lead Generation
Data Entry
Executive Virtual Assistant
Certificates
My Experience and Education
2024
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2025
AMAZON
(Investigation Associate)
As an Investigation Associate at Amazon, the role focuses on protecting customers and the company from fraud, abuse, and policy violations. This involves reviewing transactions, account activities, and reports to detect suspicious behavior. Associates analyze data, investigate claims, and make decisions based on established procedures.
2023
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2024
TELETECH
(Customer Service Representative)
Providing assistance to members regarding their healthcare insurance, checking their prescriptions, scheduling an appointment for a doctor's visit and handling billing issues.
2022
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2023
CONCENTRIX
(Sales Representative and Blended Support)
Selling postpaid plans in a telco company including mobile phones, answering inquires thru email and chat for a shopping platform selling a luxury items.
2020
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2020
YEARNINGS OUTSOURCING COOPERATIVE
(Store Clerk)
Providing in-store assistance to customers browsing inventory or checking out items.
My Services
Executive Virtual Assistant
I specialize in helping busy executives stay focused by managing schedules and coordinating tasks.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Support in building a pipeline of leads to meet business plans, quotas and company objectives.