AMA COMPUTER COLLEGE - PAMPANGA

Bachelor of Science in Computer Science

Calendar and Email Management
Data Entry Organization
Social Media Management
Tech Tools (Google Workspace, MS Office, Canva)
Technical Support Service
Customer Service
Troubleshooting
Problem Solving
Attention to Detail
Time Management
Teamwork
Adaptability
Computer Proficiency
Software Knowledge
Hardware Knowledge
Documentation
Training and User Support
Multitasking
Creativity
Basic Graphic Designing

https://myprofile.ph/katherinejoylicyayo/portfolio/social-media-manager/69811

https://myprofile.ph/katherinejoylicyayo/portfolio/logo-design/69819

https://myprofile.ph/katherinejoylicyayo/portfolio/graphic-design/69820

1. General Virtual Assistance Training
2. Data Entry
3. Canva
4. Lead Generation
5. Basic Graphic Design
6. Social Media Management
7. Facebook Ads

I'm Katherine, a results-driven Social Media Manager from Quezon City, Philippines, with 6 years of experience building a crafting business's online presence from the ground up. I blend my Computer Science background with specialized VA training to execute SMART social media strategies. Starting with zero followers, I grew the account to over 6,000 engaged followers using organic posting and creative marketplace strategies. My expertise covers social media planning, marketing, content creation, copywriting, and engagement. I'm proud of achieving a single-week sales peak of Php 10,000 during a key seasonal period, and consistently maintained monthly sales of Php 2,000–3,000. I'm committed to turning followers into valuable customers through strategic, measurable, achievable, relevant, and time-bound initiatives.

Beyond social media management, my career includes diverse experience in technical support and customer service (MIS Support, MSI/Acer/Lenovo), giving me a strong foundation in problem-solving and client relations. I also have practical experience in real estate marketing. My core social media management skills include: Audience Research, Competitor Analysis, Campaign Management, SEO/Keyword Integration, Community Building, Analytics Reporting, and Platform Expertise (Facebook, Instagram, TikTok). I am detail-oriented, dedicated to achieving business growth, and ready to leverage my proven track record for your brand.

Contact me today to start growing your online presence and sales.
Pro VA

SOUTH PARK NOODLE HOUSE,INC.
MIS SUPPORT
2014 - 2017
Responsibilities:
* Provided technical support and assistance to users regarding Management Information Systems (MIS) software and applications.
* Troubleshooted and resolved issues related to software functionality, data accuracy, and system performance.
* Conducted system maintenance tasks, including updates, backups and patches to ensure smooth operation.
* Assisted in the implementation of new software systems and upgrades, including user training and documentation.
* Document Controller
* CCTV Operator
* Ensuring the effective monitoring of all cameras, promptly identifying and respond to security incidents.

SERVICEDECK COMPUTER SERVICES
CUSTOMER CARE STAFF
2012 - 2014
Responsibilities:
* Addressed customer inquiries and concerns via phone, email or in-person interactions, providing prompt and courteous assistance.
* Resolved customer issues and escalated complex cases to appropriate departments for further resolution.
* Handled customer complaints with empathy and professionalism, striving to ensure customer satisfaction and retention.
* Provided product information, pricing details, and assistance with orders or account management as needed.
* Documentation of files. Daily, weekly and monthly reports.

QUBE PC TECHNOLOGIES
TECHNICAL STAFF
2011-2012
Responsibilities:
* Conducted maintenance and repair tasks on equipment, machinery and systems to ensure optimal performance and uptime.
* Assisted in the installation, configuration and testing hardware and software components.
* Performed routine inspections and diagnostics to identify and address technical issues proactively.
* Collaborated with team members and supervisors to troubleshoot complex technical problems and implement effective solutions.

Dhamielyn A. Sarno
Pro VA
Project Manager
+63 915 832 5769
dhamsamo@gmail.com

Barry C. Chavez
South Park Noodle House, Inc.
MIS Manager
+63 947 325 8548
barry.coronacion.chavez02@gmail.com

Louie Alvarez
Facilities Protection Inc.
Accounting Manager
+63 945 822 8552
nikkolai26@yahoo.com

Leonides P. Siy
HerCo Business Management
Consultant
+63 917 319 9899
onilleepo@gmail.com