Bachelor of Science in Information Technology
Isabela State University-Main Campus

SOCIAL MEDIA MANAGEMENT

FACEBOOK ADS MANAGEMENT

GRAPHIC DESIGNER

DATA ENTRY

-Proficient in Microsoft Office and Google Sheet

CHAT SUPPORT

Detail-oriented and hardworking professional with experience in administrative tasks, customer support, and social media management. Skilled in handling customer inquiries, managing databases, organizing files, and ensuring smooth communication between teams. Adept at multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Passionate about delivering excellent service and contributing to a team’s success.

WCC RECRUITMENT AGENCY

•Answered and delivering messages to the applicants.
•Developed and updated spreadsheets and databases to track the applicants.
•Created and maintained detailed administrative processes and procedures to drive
efficiency and accuracy.
•Managed filing system, entered data and completed other clerical tasks.

SOCIAL MEDIA MANAGER

•Develop and execute content strategies aligned with brand goals.
•Create engaging content for various platforms.
•Monitor and engage with the audience, fostering positive community interactions.
•Analyze social media metrics to evaluate campaign performance.
•Plan and execute social media campaigns and promotions.
•Manage brand reputation and stay updated on industry trends.

FACEBOOK ADS MANAGER

•Define target audiences and create ad campaigns.
•Manage ad budgets and optimize spending for efficiency.
•Test and optimize ad creatives, targeting options, and placements.
•Track key metrics to assess campaign effectiveness.
•Conduct A/B testing to improve ad performance.
•Generate ad reports and provide insights for future campaigns.

LOGISTIC

•Coordinated shipping requests for expedited delivery and documented accurately to
achieve correct billing.
•Tracked orders and notified customers of status or potential delays.
•Generated documentation and information required for customer shipments.
• Monitored inbound and outbound freight operations to establish timely delivery of
packages.
•Produced daily status reports detailing logistic operations and problems

CHAT SUPPORT

•Respond promptly to customer inquiries via chat.
•Provide basic order updates and product availability information.
•Inform customers that their inquiries will be addressed within 24 hours and escalate issues to the warehouse team.
•Maintain accurate records of customer interactions and escalate unresolved issues appropriately.
•Assist with administrative tasks, such as updating spreadsheets and tracking inquiries.

FREELANCER

• Media Buyer (Launching ads)