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BS in Business Administration Major in Marketing
University of Rizal System
More Info About Me
I’ve been a Customer Service Representative for 6 years (phone and email) and I believe that my skills, expertise, and dedication make me a strong candidate for this role.
Throughout my career as a Customer Service Representative, I have developed exceptional communication, problem-solving, and multitasking abilities. I have dealt with diverse customer inquiries, providing prompt and efficient resolutions while maintaining a high level of professionalism. This experience has allowed me to refine my active listening skills, ensuring that I fully understand the needs and concerns of customers.
Furthermore, I was a Subject Matter Expert for 3 years in one of best BPO companies in the Philippines. It is our responsibility as SME's to impart to our agents our knowledge and expertise about a given product or service. I was also able to train recently hired staff. In addition, I updated my agent's performance score trackers and timetables using Google Sheets, Microsoft Word, Excel, and PowerPoint, among other administrative tasks. With several years of experience in this industry, I have developed a strong background in customer satisfaction, agent development and complicated problem resolution.
As a newbie Virtual Assistant, I am excited about the opportunity to learn and grow with your organization. I am confident that my enthusiasm, strong work ethic, and willingness to learn will make me an asset to your team. I am eager to contribute my skills and make a positive impact as a Virtual Assistant, supporting your organization's goals and objectives.
My Skills and Competencies
Lead Generation Specialist
Appointment Setter (Email)
Bookkeeping
Data Entry / Web Researcher
Certificates
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My Experience and Education
2018
-
2024
Concentrix
(Email Support / Subject Matter Expert)
Email Support - To provide assistance customers via email.
SME - To train people and share to them our knowledge regarding the product and services provided by our client.
2015
-
2017
The Results Companies
(Customer Service Representative)
To interact with customers to address their concerns, answer their questions and assist them with their concerns.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Appointment Setter (Email)
Explain the product or service that a company offers by setting up appointment with clients via email.
Lead Generation Specialist
Responsible for generating leads through phone calls, social media and emails. Research, track, maintain and update lead
Bookkeeping
Maintains financial records by establishing accounts, posting transactions and ensure legal requirements.