1995
Bachelor of Science in Commerce Major in Computer Science
University of San Jose Recoletos, Cebut City
Career Journey and Professional Growth
Hello, I am Karen !
I am a dedicated and hardworking individual who thrives on completing tasks efficiently and ahead of deadlines. With a strong work ethic, completion of projects is my utmost priority , always striving for excellence and precision in everything I do.
I have worked being a Data Encoder at a processing zone, where I handle typing tasks from various sources, such as magazines and books. This position allowed me to hone my attention to detail and maintain a high level of accuracy in all aspects of my work. In addition to this, I also served as an Administrative Staff, where I manage day-to-day operations and provide support to ensure the business functioning smoothly.
However, I am always eager to push myself beyond my comfort zone. I took the challenge of stepping into the online world by managing my own page and selling my own baked products. This venture has allowed me to explore the dynamic world of e-commerce and digital marketing, expanding my skills and knowledge while balancing my professional responsibilities.
I am constantly looking for new challenges to grow both personally and professionally, and my passion for productivity drives me to continuously evolve and succeed in whatever I pursue.
My Skills and Competencies
Typing Skill and Accuracy
Social Media Management
Data Entry
Certificates
My Experience and Education
1997
-
2024
Mati Telephone Corporation
(Billing Specialist)
My primary responsibility is to ensure that subscription bills are accurately generated, promptly issued to clients, and properly followed up for payment. I make sure all billing data is correctly entered into the system, including client information, monthly subscriptions, and call details. I cross-check the amounts issued by collection officers to prevent discrepancies or errors in billing. Additionally, I handle the distribution of bills via subscribers' email addresses and resolve any billing disputes that may arise. I also monitor accounts receivable and follow up on overdue accounts through email and phone calls. I place a strong emphasis on attention to detail and maintain a high level of accuracy in all aspects of my work.
1996
-
1997
KFC (Cebu Branch)
(Operations Manager)
As an Operations Manager in a fast food chain, I am responsible for overseeing the daily operations of the store and ensuring that all aspects of the business run smoothly, efficiently, that aligned with company standards. I maintain high operational standards by closely monitoring staff performance, food preparation, cleanliness, and customer service.
I supervise the crews/staff and ensure they perform their duties effectively. I also make sure that food safety, hygiene practices, and service quality meet both company policies and health regulations. I handle customer complaints promptly and work to resolve service issues to maintain customer satisfaction.
In addition, I monitor stocks at the stockroom, place supply orders, and coordinate with vendors to ensure timely delivery. I work to minimize waste, control inventory costs, and ensure proper storage and handling of ingredients.
From a financial perspective, I oversee budgeting, manage expense control, and track the store’s profitability. I analyze financial reports and implement cost-saving strategies where possible.
To drive business growth, I develop and implement operational strategies aimed at improving efficiency and increasing sales. I also ensure that the store remains in full compliance with labor laws, food safety standards, and all other relevant health regulations. When necessary, I address and report incidents or accidents in accordance with company protocols.
1995
-
1995
INNODATA
(Data Encoder)
My job as a Data Encoder is to transfer texts from magazines, newspapers, books and various sources to Microsoft Word for visual support, presentation, or documentation purposes. In addition to performing this task efficiently, I ensure that database integrity and data confidentiality are maintained at all times. I handle sensitive information with the utmost discretion, adhering to data privacy standards to protect all involved parties.
My Services
Content Creator
Posting contents that actively engaged with their audience, responding to comments, feedback and suggestions.
Email Marketing
The most cost-effective and direct forms of communication between businesses or individuals and their target audience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.