2009-2010
HRM
S.T.I. College of Baliwag
More Info About Me
Greetings, my name is Justine Meg Sese and I am a resident of San Rafael, Bulacan. I am a 31-year-old professional with extensive experience in the customer service industry. I hold an undergraduate degree in Hotel and Restaurant Management. For over a year and a month, I had the opportunity to work as a Customer Service Representative at Teleperformance Edsa. During my tenure, I handled a healthcare account catering to individuals residing in the United States. My responsibilities involved addressing member inquiries and resolving any complaints they may have had. Additionally, I provided detailed information about various products and services and guided members in processing their prescriptions at their nearest pharmacy. Furthermore, I facilitated payments over the phone and occasionally helped members schedule appointments with their healthcare providers. My time at Teleperformance Edsa allowed me to hone my communication and problem-solving skills while providing excellent service to members. I am confident that my experience and proficiency in customer service will make me a valuable asset to any organization I become a part of.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
May 1, 2024
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June 10, 2024
Insito Medfinder
(Medfinder | Virtual Assistant)
-Locate nearby pharmacies using the patient's location.
-Gather information on pharmacies with available stock of the required medication.
-Identify pharmacies that have the medication needed by the patient in stock.
-Utilize Google Sheets for ongoing tracking of time and patient information.
2020
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2022
Shopee Seller
(Owner)
- Creating detailed product listings on our website, featuring high-quality photographs and comprehensive product information.
- Efficiently packaging the merchandise to ensure safe delivery.
- Coordinating shipping dates for timely dispatch of items.
- Professionally addressing customer emails and promptly responding to inquiries regarding our products.
2016
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2017
Teleperformace
(Customer Service Representative)
- Provided support to healthcare members in facilitating the processing of their prescriptions at conveniently located pharmacies.
- Offered assistance to healthcare members in conveniently paying their plans through secure, phone-based payment services.
- Facilitated healthcare members in efficiently scheduling appointments with their trusted healthcare providers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.