I help businesses stay organized, grow, and achieve their goals with efficiency and professionalism. Let’s work together!

Customer Service Representative, ARB CALL FACILITIES - OPSIFY - INSPIRO - HELLOCONNECT

Handled customer inquiries, resolves issues, and provides support through phone, email, or chat. Their goal is to ensure customer satisfaction by delivering prompt, professional, and friendly assistance.

✔ Responding to customer inquiries and complaints
✔ Providing product/service information
✔ Processing orders, refunds, and account updates
✔ Troubleshooting and resolving customer issues
✔ Maintaining accurate customer records

VIRTUAL ASSISTANT

Key responsibilities:

✔ Telemarketer doing outbound to the Business Owners
✔ Appointment setter and doing outbound for an online ordering app designed for
Business Owners B2B and B2C
✔ Administrative Task like Email Marketing.
✔ Calendar Management.

LEAD GENERATION AND DATA ENTRY

Key responsibilities:

✔ Researching and identifying qualified leads
✔ Collecting, organizing, and inputting data into CRM or spreadsheets
✔ Verifying and updating customer information
✔ Assisting in email outreach and follow-ups
✔ Ensuring data accuracy and completeness

VIRTUAL ASSISTANT

Key responsibilities:

✔ Working with multiple vendors to assist and process claims for
them.
✔ Follow up claim status both Lost and Damage claims.
✔ Doing outbound call to the Carrier, UPS and FedEx for updates.

TikTok VA

Key responsibilities:
✔ Worked with Telus and Koodo - assisting them about their plans.
✔ Worked multiple account such as TikTok, LinkedIn, Instagram for outreach.

TikTok Ads Manager

Key responsibilities:
✔ Running Spark Ads and Button Link.
✔ Developing and launching TikTok ad campaigns
✔ Managing budgets and analyzing campaign insights.