The National Teachers College

Associate in Hotel and Restaurant Services

Dedicated professional with 7 years of experience in the hotel industry, specializing in customer service and client satisfaction. Skilled in building strong relationships, handling guest concerns with professionalism, and ensuring quality service delivery. Possesses additional expertise in social media management with hands-on experience using tools such as Canva, Google Workspace, and calendar management. Highly organized, detail-oriented, and adaptable, with a strong eagerness to expand skills in the virtual assistant industry. Committed to providing efficient administrative support while continuously learning and contributing to organizational success.

CASHIER, Manila Grand Opera Hotel and Casino

Responsibilities:
-Processed guest payments efficiently using POS systems
-Maintained accurate cash drawer and handled daily reconciliations
-Provided courteous service to guests, enhancing overall experience
-Collaborated with hotel staff to assist with guest needs
-Entering sales data using Google Sheets and making sales report