I am a dedicated professional with a passion for excellence. I am self-motivated and results-oriented, with a proven track record of achieving goals and objectives. I possess strong communication, interpersonal and leadership skills. I am confident that I can add value to any team and make a meaningful impact.

Customer Service
Leadership
Conflict Resolution

Lyza Bagares
+639190905992
Thompson Supervisor

Christine Kratzer
+63966 4608206
Seattle’s Best Supervisor

2007-2012

HKT Teleservices, Thompson Cigars Inbound Agent

• 3 time awardee for getting the highest number of clubs and highest revenue per contact.

2012 - 2013

HKT Teleservices, Thompson Cigars Outbound Agent

• Contacts American customers to persuade them in signing up on the membership program to receive automatic orders of cigars. (Thompson Club)
• Consistently hit required club conversion.

2013 -2014

HKT Teleservices, Thompson Cigars Club Verifier

• Ensures that the clubs sold by agents were valid and were set up properly by verifying with the customer after they have agreed to subscribe.

2014-2023

HKT Teleservices- Support Services Group, Thompson Cigars Customer Service Supervisor

• Extensive knowledge in customer service since responsibility is to provide support and act as information resource to customer service agents.
• Sends daily reports and handles administrative tasks.
• Motivates, monitor and coach agents to help them reach their targets.
• Evaluate agents’ performance for regularization
• Day to day interaction with clients to ensure that daily targets are met.
• Takes escalated calls when necessary.
• Involved in planning and organizing game plans to improve day to day productivity.