* Customer Service
* Call Center
* Document Preparation
* Lay outing
* Encoding
* Social Media Management
* Data Entry Specialist
* Composition and Writing
* Editing

July 2015-March 2021

President Ramon Magsaysay State University, Master of Arts in Education Major in Educational Administration

June 2001-March 2005

Mondriaan Aura College, Bachelor of Secondary Education Major in English

A highly talented, detail-oriented general virtual assistant and customer service advocate with experience providing exceptional support, ensuring projects are completed on time and of quality with extreme confidentiality, who is able to thrive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations, has exceptional organizational/administrative skills and communication competence, and is committed to ensuring 100% satisfaction.

May 2014- December 2022

English Teacher-Kalalake National High School, Olongapo City, Philippines

* Wrote detailed reports during school meetings and prepared profiling of students using Microsoft Word
* Encoded students' profiles in the school registry and in their corresponding sections through Microsoft Excel
* Updated the school registry with incoming and transferred out students through the school's Learning Information System application
* Prepared programs' contents and layouts utilizing Microsoft Publisher
* Crafted creative and interactive lesson presentations using various apps, like Powtoon, Microsoft PowerPoint Presentation, Google Slide, and Canva
* Created quizzes using Mentimeter, Quizizz, Google Forms, and Jamboard
* Wrote the minutes of the meeting as the Parent-Teacher Secretary
* Designed reading intervention materials using Microsoft Office apps
* Posted video lessons on Facebook
* Delivered high-quality support and service via email and messenger to parents and students
* Prepared confidential documents of the School-based Management System
* Communicated with parents and stakeholders through phone calls, Google Meet, and Messenger
* Served as a resource speaker in seminars
* Submitted news articles to newspaper publications

October 2006 - May 2014

Teacher- Casa Kalayaan International School, Subic Bay Freeport Zone

* Presented various lessons in Math, Language Arts, Science, and American History and Geography to students using Microsoft applications
* Taught students to write various compositions
* Edited the writing entries of Media Club members
* Made a layout of the school's newsletter and brochure invitation for stakeholders to attend the school's programs
* Organized school programs/activities